Customer Innovations Lead – Digital Supply Chain (AMS)

As the Customer Innovations Lead – Digital Supply Chain, you will be accountable for the leadership, performance and evolution of DyFlex’s Digital Supply Chain AMS practice, ensuring stability, continuous improvement, and innovation across SAP Digital Supply Chain solutions.

Requirements

• Lead and manage the Customer Innovations (AMS) team for SAP Digital Supply Chain
• Own the operational excellence of AMS services including SLA performance, incident management, enhancements and releases
• Act as the primary escalation point for key Digital Supply Chain customers
• Build trusted relationships with customer stakeholders, ensuring high satisfaction and long‐term partnership
• Drive a proactive support mindset, identifying opportunities for optimisation, automation and innovation beyond break‐fix support
• Oversee and continuously improve support processes, governance and delivery standards
• Collaborate closely with delivery, pre‐sales and SAP counterparts to ensure seamless handover from projects into AMS
• Shape continuous improvement roadmaps aligned to customer goals and SAP innovation capabilities
• Support renewals, upsell and cross‐sell initiatives by identifying additional value opportunities within existing customers
• Lead, mentor and develop AMS consultants, fostering capability growth and knowledge sharing across the team
• Contribute to the evolution of DyFlex’s Digital Supply Chain AMS offering, assets and accelerators

Benefits

• Competitive remuneration
• Flexible and supportive work environment
• Ability to work from anywhere in Australia or New Zealand
• Novated lease
• Birthday leave
• Salary packaging
• Wellbeing programme
• Additional purchased leave
• Company-provided laptop