Workstream Leader - COPA

Job Description:

Required Skills & Experience:

Technical Leadership & Application Development

• 10+ years of experience in application development and delivery, with a strong technical foundation, including exposure to C/C++ and cloud-managed applications.
• Hands-on technical background in application development, with the ability to engage deeply in architecture, design, and problem resolution.
• Must have experience with application modernization, including migrations from mainframe-centric environments to modern cloud technology stacks.
• Proven expertise in technical defect resolution, including memory leak identification, performance tuning, and system optimization.
• Experience working with CI/CD pipelines and modern DevOps practices.

Enterprise Transformation & Program Recovery

• 8+ years of demonstrated success leading and recovering late-stage or at-risk enterprise transformation programs.
• 8+ years of experience leading development and testing for complex, highly integrated systems, with preference for mainframe, legacy platforms, and cloud-based ecosystems.
• Deep experience managing UAT cycles, defect triage, stabilization phases, and release readiness.
• Strong understanding of critical path management, burn-down charts, and delivery metrics to drive programs to successful completion.

People Leadership & Global Delivery

• Experience managing large, cross-functional teams of 100+ resources.
• Senior leader capable of balancing strategic oversight with hands-on technical expertise.
• Proven success working with offshore and distributed teams across global time zones, particularly India.
• Willingness to adjust working hours as needed to collaborate with global teams, including occasional weekend support.

Agile & Delivery Management

• 5+ years of solid Agile delivery experience, with a pragmatic approach to applying governance and controls when required for program recovery.
• Familiarity with Jira, Confluence, release tracking tools, and delivery dashboards.

Communication & Executive Engagement

• Comfortable operating at both executive and technical levels, with the ability to clearly communicate complex topics.
• Experienced in developing executive-level presentations, status reports, and leadership-facing materials.
• Calm, decisive leader who performs effectively in high-visibility, high-pressure environments.

General Qualifications

• Strong analytical and problem-solving skills, with the ability to assess complex situations and drive effective solutions.
• Proactive self-starter who takes ownership and accountability for outcomes.
• Airline or transportation industry experience is a plus.

Key Responsibilities

Program Recovery & Execution

• Take end‑to‑end ownership of a delayed and over‑budget transformation program, with immediate focus on UAT defect burn‑down and schedule recovery.
• Quickly diagnose root causes across development, testing, environments, data, and dependencies.
• Manage and execute a realistic recovery plan with clear milestones, critical‑path focus, and measurable exit criteria.
• Maintaining staffing model to ensure adequate staffing with right skills along with cost

Development & UAT Leadership

• Lead development, QA, and functional teams through tightly managed build–test–fix cycles.
• Drive daily triage of UAT defects, prioritizing by business criticality and cutover risk. This includes the tracking and reporting of data.
• Ensure fixes are developed, tested, and integrated into the daily master build with minimal rework.
• Enforce execution discipline across code quality, regression testing, and environment readiness.

Offshore & Extended Coverage

• Work closely with offshore leads to align developers and testers against daily priorities.
• Support off‑hour calls and weekend cycles as required to sustain UAT momentum and meet recovery milestones.

Stakeholder & Customer Management

• Provide clear, factual, and transparent updates to Copa stakeholders and DXC leadership.
• Support weekly customer status meetings and UAT working sessions; manage scope, expectations, and risk discussions.
• Escalate issues early with recommended options and trade‑offs.

Cutover & Operational Readiness

• Partner with Cutover and Operational Readiness teams to ensure UAT exit criteria align with go‑live needs.
• Validate that data, integrations, performance, and recovery scenarios are proven before cutover.
• Ensure documentation of system behavior, known limitations, and operational procedures is completed and handed over to Run teams.

Team Leadership

• Coach team members on execution discipline, ownership, and decision‑making under pressure.
• Reinforce a delivery culture focused on accountability, transparency, and results.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

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