Junior AMS Engineer

Job Description:

Location: Hybrid in Aldermaston

Level of clearance: DV/SC

Due to Security clearance requirements candidates must be UK National/British passport holders/single nationality/resided in the UK for 10 years.

About DXC

DXC Technology (DXC: NYSE) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.com

The Junior AMS Engineer role:

• We are looking for a motivated Junior Applications Engineer to join our technical team to provide Applications Support to a major client for DXC.
• This role will require an understanding of applications support. It will be a hybrid role with elements of office-based working in Aldermaston and at home. The working hours will be a mixture of 7am – 3pm and 9:30am to 5:30pm. The maximum days on site per week will be 3-4. There is also the potential for some out of hours on call support work.
• Undertake service management and minor enhancement activities involved in the ongoing delivery of Application Management.
• Provide application lifecycle technical expertise for the support, monitoring, troubleshooting, change and enhancement of packaged and or custom applications in accordance with contractual terms and conditions and established technical standards such as CMMI and ISO.
• Engage in and provides support for transition/transformation efforts.
• Undertake the full range of Service Management functions required to ensure service delivery compliance to budget, quality standards and committed service levels on an on-going basis following operational policies and processes that are compliant with industry standards, such as ISO, and best practices such as Information Technology Infrastructure Library (ITIL).

Responsibilities:

• Performing early morning checks to ensure applications are healthy before the users log in.

• Monitor, diagnose and resolve technical issues related to Windows desktop and server-based applications.
• Manage incoming support requests ensuring all issues are troubleshooted and prioritised according to SLA.
• Assist in the deployment of software patches, upgrades and configuration changes across Production and Non-Production environments.
• Investigate Windows Event Viewer and Application log analysis to identify root causes of application errors.
• Create and update “how to guides” and knowledge base articles for common fixes and internal processes.
• Collaborate closely with other application engineers in the team as well as liaising with the client on a regular basis.
• Work together with the applications team to identify and implement continual service improvement activities.

Key Skills:

• Strong analytical and problem-solving abilities
• Excellent communication skills and the ability to work in a team-oriented environment
• The following technical skills would be beneficial:
  • ServiceNow
  • Windows-based Applications experience
  • SQL Server 2016 and above
  • MS Office Suite
  • Dynatrace
  • An understanding of ITIL Principles. ITIL V4 Foundation Certification is desirable

DXC provide a comprehensive Flex benefits scheme including investment in development, Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.