DXC Account Project Leader

Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

We have an exciting opportunity for an experienced Account Project Lead to join our team!

The Account Project Lead (APL) brings together all project delivery services and activities to the account and the client. The APL acts as the client facing delivery Single Point of Contact (SPOC) for their Delivery Hub, Practices and subcontractors to their account. Working as a member of the project delivery team, the APL will have line of sight to the project contractual services sold to the client and represent the single interface to the Account Delivery Lead (ADL), Practices and subcontractors for those services including the management and governance of all NSSR and project delivery.

This role will be based in Geelong, Victoria.

Primary responsibilities include:

• Ensuring project delivery to expected contract requirements and scope of project services work for the client (cost, schedule, quality, SLA outcomes)
• Working with Industry Project Leader, ANZ PMO and Delivery Excellence to satisfy organisational project governance requirements and enhance project delivery performance
• Establish as single point of contact on the account for projects to the customer regardless of whether Non-Practice or Practice project. Engage relevant leadership groups where there are projects that are at risk or require some intervention.
• Promoting client satisfaction through efficient, effective delivery of projects by proactively managing issues/risks that could impact service delivery, identifying and driving optimisation while managing scope, resources, cost of delivery and coordination
• Ensuring Programme/Project Manager(s) meet established schedules, resolve technical and operational issues, and accomplish delivery goals towards contract commitments
• Tabling change requests according to client contractual timelines and clearly articulating impact on time, cost/price, resourcing, and risk
• Ensuring resource plans align to contractual and organizational business strategies, plans and project pipeline opportunities
• Supporting the provision of detailed information required to complete monthly client billing, project financial forecasts, POR variance management, ensuring accurate, complete and timely entry. Engage with account finance lead.
• Actively identifying opportunities to drive down the cost and improve margin of project delivery.
• Supporting the ADL and account in the development of client project delivery service levels and managing project delivery to meet contractual SLA requirements & KPIs
• Supporting the ADL in representing the account for all project delivery and sales opportunities
• In conjunction with Client Partner, and the ADL, ensuring all opportunities/new projects/change requests are drafted, scoped & estimated and comply with organizational governance, review and approval requirements.
• Understanding their client at the local, country, region and global level to analyse delivery requirements, contribute to client’s strategic business plan, and foster incremental revenue opportunities and value propositions
• Managing key client relationships and expectations, interfacing at all levels of the client organisation from CxO and below, and ensuring client satisfaction for Project delivery
• Participating in client steering and governance functions across the project portfolio
• As an account leader, support account initiatives and issues as required such as P1s, annual leave drives, AOP improvements etc
• Ensuring process improvement initiatives (CMMI, ISO, and ITIL) are implemented and effectively contribute to organizational performance and productivity improvement and corporate quality/DXC best practice standards

Qualifications:

• Bachelor's degree in a relevant field or equivalent combination of education and experience.
  Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role
• Proven experience in program and portfolio management
• Experience working with client vision, business objectives, and critical success factors
• Proficiencies in program planning, execution, and team leadership
  A continuous learner that stays abreast with industry knowledge and technology
  Relevant certifications, such as PMP (Project Management Professional), PgMP (Program Management Professional), or equivalent

Your working environment

In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met.

Our culture and benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

• Extensive resources to support your onboarding and continual development including DXC University
• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
• More time to do the things you love with flexible leave options, including purchased leave
• Take time to give back with charitable and emergency services volunteer days
• Well-being matters to us and our Employee Assistance Program is there to support you and your family
• And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts

How to apply & our commitment to you in return

If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.