Database Service Delivery Leader

Job Description:

DBA Service Delivery Leader

Position Overview

We are seeking an exceptional DBA Service Delivery Manager to lead our global database services delivery organization for a strategic 3-year client engagement. This pivotal role will oversee the comprehensive onboarding and ongoing service delivery of logical/application database management services across a complex, multi-stakeholder environment. You will manage relationships with customer business teams, DXC application teams, customer Infrastructure DBAs, and coordinate a global VSDBA team spanning the US, Mexico, and Philippines to deliver world-class database services that directly impact business-critical applications.

Key Responsibilities

Strategic Service Delivery Leadership

• Client Relationship Management

• Cross-Functional Stakeholder Coordination

Global Team Leadership & Operations

• Global VSDBA Team Management

• Performance Optimization and Service Excellence

Service Management & Process Excellence

• ITIL Integration and Service Delivery

• Technology Platform Management

Financial & Contract Management

• Contract Performance and Growth

• Risk Management and Compliance

Onboarding Leadership & Transition Management

• 3-Month Onboarding Program Leadership

• Continuous Service Enhancement

Required Qualifications

Experience & Leadership

• 12+ years in enterprise database management with progressive leadership experience

• 5+ years managing multi-client database operations in complex stakeholder environments

• 3+ years experience with global team management across multiple geographic regions

• Proven success leading database services delivery in application-focused environments

• Demonstrated experience managing vendor relationships and multi-stakeholder coordination

Technical Foundation

• Deep expertise in logical/application database management across multiple DBMS platforms

• Strong understanding of database performance optimization, including query tuning and indexing strategies

• Experience with enterprise monitoring tools (New Relic preferred) and database management platforms

• Knowledge of data modeling tools (ER Studio preferred) and enterprise repository management

• Understanding of ETL processes, data integration, and cross-application database coordination

• Familiarity with cloud database platforms and hybrid infrastructure environments

Service Management Excellence

• Extensive experience with ITIL processes and service delivery frameworks

• Proven ability to implement and optimize ServiceNow for database service delivery

• Demonstrated success in managing complex SLAs and contractual commitments

• Experience with performance metrics development and KPI management

• Strong background in incident, problem, and change management for database operations

Client Relationship & Communication

• Exceptional executive communication skills with ability to facilitate complex stakeholder discussions

• Strong business acumen with ability to translate technical database concepts into business value and strategic outcomes

• Demonstrated success managing complex client relationships and leading organizational change initiatives

• Experience facilitating collaboration between business teams, technical teams, and vendor organizations

• Cultural sensitivity and experience leading relationships across global time zones

• Proven ability to drive consensus and decision-making in multi-stakeholder environments

Industry Knowledge

• Understanding of data governance frameworks and regulatory compliance requirements

• Experience with database security best practices and audit requirements

• Knowledge of capacity planning and resource optimization in enterprise environments

• Familiarity with database backup, recovery, and disaster recovery strategies

• Understanding of application development lifecycle and database change management

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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