Senior Technical Program Manager

THE COMPANY:

THE ROLE:

WHAT YOU'LL DO:

• Partner with engineering and product leads to scope, plan, and track deliverables with rigor and transparency.
• Manage detailed execution of epics and sprints using JIRA; maintain up-to-date and actionable boards.
• Build, maintain, and improve documentation, team workspaces, and roadmaps.
• Create and manage dashboards, timelines, and communications that allow stakeholders to make informed decisions quickly.
• Facilitate planning cycles (quarterly and sprint-based) and retrospective processes.
• Roll up your sleeves to resolve blockers, debug operational issues, and ensure delivery across functions.
• Help guide technical conversations; act as a trusted thought partner to engineering leadership.
• Drive alignment between Engineering, Product, Design, Marketing, and Operations around project scope and timelines.
• Uphold high standards of documentation and operational hygiene across all tools and teams.
• Cultivate a healthy team operating rhythm with proactive status updates, async documentation, and efficient meetings.

WHAT YOU'LL BRING:

• 5+ years of experience in a TPM role working closely with software engineering, product, and design teams.
• Comfortable operating in ambiguity and prioritizing ruthlessly in a fast-paced environment.
• Deep working knowledge of agile methodologies and modern product development practices.
• Direct experience managing and facilitating projects using JIRA is preferred.
• Proven ability to dive deep into technical architecture and workflows; you’re comfortable discussing tradeoffs with engineers.
• Strong command of data analytics tools to support decision-making.
• Excellent communication skills (verbal, written, and visual) with the ability to adapt your style for executives and engineers alike.
• Strong analytical and organizational skills; you anticipate risks and proactively course-correct.
• Demonstrated ability to manage cross-functional programs across Product, Design, Marketing, Operations, and Engineering.

WHY WORK FOR DUTCH?

• Competitive salary range between $120K - $155K CAD
• Remote working location
• Health, Dental and Vision Insurance
• Life and Disability Insurance
• Flexible PTO
• Mental Wellbeing Options
• Robust Holiday Schedule
• Registered Retirement Savings Plan
• Growth Opportunities!

Dutch Guiding Principles:

• Pets First – business and medical decisions are always guided by the pet’s best interest. We’ll never compromise on pet health and we’re all here because we care about their well-being
• Agile Like a Cat – We have a bias toward swift action, while maintaining quality and accuracy. For us, that means being able to turn on a dime, like a cat, analyze our options – even ones that may not be on the table – then execute without perfection getting in the wayCreativity is our Catnip –
• Creativity feeds us and helps us push boundaries to always find better solutions, making the complex more accessible and easier to understand
• Be the Human Your Dog Thinks You Are – Be kind, show care for your colleagues, and even if you’re an expert - give others context, reinforce the positive, and help them understand.