Product Support Associate (USA)

DroneDeploy is the leading cloud software platform for commercial drones, and is making the power of aerial data accessible and productive for everyone.

DroneDeploy

Employee count: 51-200

United States only

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As a Product Support Associate, you'll be a front-line technical expert for customers using DroneDeploy's drone flight, 360 capture, and mapping tools. You'll troubleshoot issues, surface patterns, and feed customer signals back into product development.

Requirements

At least one year as a commercial drone pilot or a degree/certificate in GIS, Geomatics, or a closely related geospatial field
Strong troubleshooting instincts and structured thinking
Proven ability to manage a ticket queue
Excellent written and verbal communication
Demonstrated empathy and composure in customer-facing roles
Curiosity and a learning mindset

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About the job

Apply before

Jul 08, 2026

Posted on

May 09, 2026

Hiring timezones

United States +/- 0 hours

Job categories

Product Support Associate Product Support Jobs Product Support Team Member Technical Customer Support Associate Technical Support Associate Customer Support Customer Service

Skills

Drone DroneDeploy Mapping GIS Geomatics Geospatial Troubleshooting Ticketing Written Communication Verbal Communication Empathy

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About DroneDeploy

Learn more about DroneDeploy and their company culture.

View company profile

DroneDeploy is the leading cloud software platform for commercial drones, and is making the power of aerial data accessible and productive for everyone.

Trusted by leading brands globally, DroneDeploy is transforming the way businesses leverage drones and aerial data across industries, including agriculture, construction, mining, inspection, and surveying. Simple by design, DroneDeploy enables professional-grade imagery and analysis, 3D modeling and more from any drone on any device.

DroneDeploy customers have mapped and analyzed more than 80 million acres in over 180 countries. DroneDeploy is located in the heart of San Francisco.

Tech stack

Learn about the tools and technologies that DroneDeploy uses to build, market, and sell its products.

View tech stack

RxJS

Sass

Node.js

Bootstrap

Materialize

Web Components

three.js

BabylonJS

JavaScript

Python

HTML5

47 more

DroneDeploy employees can create an account to update this tech stack.

Employee benefits

Learn about the employee benefits and perks provided at DroneDeploy.

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Wellness benefits

On-demand and live wellbeing activities.

Healthcare benefits

Medical, dental, and vision insurance for employees.

Employee referral bonus

Get rewarded when you successfully refer a new employee!

Paid parental leave

Paid family leave for all parents to support you and your family.

View DroneDeploy's employee benefits

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Please let DroneDeploy know you found this job on Himalayas. This helps us grow!

Apply now