Sales Development Representative

About DrBalcony

Welcome to DrBalcony – a trusted name in Inspection innovation. Since our establishment in 2021, we’ve been committed to bridging the gap between property owners and skilled Inspectors. With a focus on precision, technology, and trust, DrBalcony is where projects take flight, making California balconies safer with the expertise of over 4000 inspections.

Empowering People, Elevating Businesses

At Humanity HR, we believe that when people thrive, businesses soar. As your full-service HR partner, we provide flexible and scalable HR solutions tailored to your unique needs. Whether you're a startup or an established company, our goal is simple: to help you create a workplace where your employees are engaged, productive, and loyal.

About our Client:

At DrBalcony, our primary goal is to provide top-quality service and expertise in balcony inspection and design. We prioritize the well-being of homeowners, HOAs, and property managers, keeping their properties safe and compliant. We believe that every project deserves excellence from the ground up. Our mission is to streamline the inspection process by combining cutting-edge technology with unparalleled service, ensuring that every connection between property owners and contractors is as seamless as it is successful. We are here to inspire confidence at every stage of your journey, from finding the perfect contractor to ensuring your vision becomes a reality.

Job Overview:

As a Sales Development Representative, you’ll be the first point of contact between potential customers and our sales team. Your job is to reach out, qualify leads, and set up appointments for our sales consultants.

Key Responsibilities:

• Be the first point of contact for incoming leads
• Call Large lists to qualify potential leads
• Qualify and unqualify leads for the sales team
• Track and follow up with many clients
• Conduct outbound outreach via email, social media, and calls to generate new leads
• Book appointments or consultations for the sales team
• Collaborate with the sales and marketing teams to improve outreach strategies
• Maintain a friendly, professional, and empathetic tone in all communications
• Track and log support issues accurately using CRM tools (Salesforce)
• Provide feedback on recurring issues and customer trends to the team
• Collaborate with internal teams to improve the customer experience

Preferred Qualifications:

• Based in the Philippines with a strong internet connection
• Multiple monitors

• Fluent and confident in English (spoken and written) – clear communication is key
• Proven experience in lead generation, sales, or a similar role (1+ years preferred)
• Previous experience in customer support (1+ years preferred)
• Salesforce experience (1+ years preferred)
• Experience with dealing
• Excellent written communication and problem-solving skills
• Independent, self-motivated, and highly organized
• Comfortable working as an independent contractor/freelancer
• Background in design, home improvement, or e-commerce brands
• Hours between 8 am and 6 pm Pacific Time

*Additional Job Duties as Required*

The pay range for this role is:

5 - 6 USD per hour (California)