Senior Customer Success and Project Manager

POSITION OVERVIEW

dormakaba is seeking a Senior Customer Success and Project Manager, for its LEGIC’s business based in the United States. This individual is responsible for driving complex customer projects for Apple and Google Wallet implementations in North America from project definition to on time successful launch.Simultaneously, the role will contribute to pre-sales technical support for our North American based Business Development Managers.

LEGIC, a wholly owned subsidiary of dormakaba with headquarters in Switzerland, is the global leading company in secure identification through mobile and contactless smart card technologies. LEGIC’s product portfolio includes digital key management tools, mobile SDKs, smart card, and secure hardware modules.

*** This position is remote ***

HIRING RANGE: Base Salary $125,000 - $150,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) Please visit our career site for more information on benefits.

WHAT YOU WILL DO

• Manage projects in the following target verticals: Corporate (mobile employee badges), Hotel and Multi-housing (mobile room keys), and Campus (mobile student ID cards)
• Provide pre-sales technical support for LEGIC’s North American based Business Development Managers
• Own the direct relationship with Apple and Google Access teams in North America for project implementation, testing and approvals. Close physical proximity to Apple & Google HQs in California a distinct advantage
• Create complex multi-party (LEGIC, LEGIC Partner, End Customer, Apple , Google) project plans for Wallet projects
• Obtain in-depth understanding and contribute to customer comprehension of LEGIC’s product and services portfolio, incl.
  • Apple/Google Wallet trusted service manager service

• • Encryption key management
  • Mobile SDK technology and
  • Secure Module IC hardware for LEGIC partner access readers and locks

WHAT WE REQUIRE

• Bachelor’s degree in electronic/computer/software engineering, computer science or equivalent
• 15 years of previous work experience in customer success, project management, information technology, software, electronics, or any other related fields
• In-depth understanding of technical and commercial customer needs and their business models

WHAT WE PREFER

• 5 years working knowledge of Trusted Service Manager implementations with mobile handset OEMs or Mobile Network Operators
• 5 years working knowledge of mobile wallet app, backend server platform APIs implementations

WHAT WE OFFER

• Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options. No waiting periods!
• Your health is our priority, we offer Medical Wellness Programs to aid in your well-being.
• Vacation and Personal Time Off
• We support your growing family; we provide Parental Leave for Moms and Dads!
• Wisely plan for your future with our 401k Matching plan beginning on Day One.
• Supporting your career development with our Tuition Reimbursement Program.
• Robust culture supporting internal advancement with our Learn and Grow Program.
• Discover your best attributes using CliftonStrengths to pave the way for success at dormakaba.
• 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.
• Employee Assistance Programs
• Voluntary Legal Insurance
• Unlimited Referral Reward Bonuses
• Corporate Discounts for shopping, travel and more!

WHY JOIN DORMAKABA?

We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, and hotels, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue Growing the Business, Growing Together, and Growing Ourselves. Build your career with us!

Learn why our employees enjoy working for dormakaba: dormakaba Testimonials