Director, Trust & Safety

Docusign seeks a Director of Trust & Safety to lead all aspects of its platform protection program, reporting to the Chief Information Security Officer. The Director will manage the development of features to proactively combat platform abuse, fraud, and activities that could harm users.

Requirements

• 10+ years in trust and safety, product management, software development, or security or security-related disciplines, with 8+ years in leadership roles
• Bachelor’s degree in computer science, data science, artificial intelligence, machine learning, cybersecurity, risk management, or a related technical field
• Proven experience designing and leading trust and safety programs
• Strong understanding of product security, including secure development lifecycle and CI/CD best practices, platform abuse risks, and secure coding practices
• Deep knowledge of threats presented by fraud TTPs (on-platform, off-platform, and hybrid fraud), with substantial experience in developing code-based solutions to ensure security by design and default, designing and implementing proactive mitigation measures, and producing and reporting on measurable results
• Substantive experience working with threat intelligence, T&S, CSIRT, PSIRT, CSA, Product, and Engineering teams, other businesses, and governmental agencies to combat threat actor activities
• Experience defining KPIs, metrics pipelines, and executive reporting frameworks
• Proven ability to translate complex data findings into actionable coaching to improve the investigative rigor and technical proficiency of a local team
• Demonstrated success proactively identifying gaps in platform safety and recommending architectural or system fixes to close vulnerabilities and improve operational efficiency
• Experience collaborating with Platform or Data Engineers to define requirements for internal anti-fraud tools, automated detection models, or data pipelines
• A proactive approach to learning new technology stacks and encouraging a climate of continuous improvement, curiosity, and brainstorming within a global team
• Excellent stakeholder management and communication skills across technical and business audiences
• Strong cross-functional collaboration and stakeholder management skills, especially with Product, Engineering, Data, Privacy, and executive teams

Benefits

• Paid Time Off
• Paid Parental Leave
• Full Health Benefits Plans
• Retirement Plans
• Learning and Development
• Compassionate Care Leave
• Life at DocuSign