Cash Applications Supervisor (12 month contract)

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

The Cash Applications Supervisor (12 month contract) will be responsible for day-to-day operations of the cash team. This position is a key role within the Global Accounts Receivable Team. This role will be working with the Billing and Collection team members to ensure a successful Accounts Receivable experience for our customers.

This position is a People Manager and reports to the Director Accounting Operations

Responsibility:

• Supervise day-to-day operations of the cash team to ensure all cash is posted and applied daily
• Assist the team with cash application issues and queries
• Ensure that the team is adhering to corporate and department policies and procedures
• Communicate with internal and external customers to resolve outstanding payments
• Identify ways to implement process improvements related to Cash Application tasks
• Collaborate with technical teams on system issues and enhancements to speed up cash applications and increase auto match ratios
• Monitor and manage unapplied and unidentified cash receipts to ensure those are kept to a minimum
• Oversee the portal billing process to ensure invoices are submitted correctly and on time
• Monitor performance and areas of improvements for invoice submission and customer onboarding through billing portals
• Review, recommend, and align on Key Performance Indicators with the manager and set expectations for the team
• Collaborate with internal teams (Collections, AP, Treasury) for effective resolution of customer queries and critical issues
• Perform month-end and year-end closing activities and SOX controls
• Provide training and support to accounting team members on an as needed basis
• Prepare periodic metrics for management
• Work on special projects as requested by management
• Perform all other position-related duties as assigned or requested

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic:

• 5+ years of relevant experience, preferably in the tech industry
• Experience working with high volume transactions, multicurrency and multi entity
• Proficiency in Microsoft Excel, Word, and PowerPoint
• Supervisory or experience leading teams across different locations

Preferred:

• Bachelor’s Degree in Accounting, Business or other relevant discipline
• Strong analytical and accounting skills
• Excellent Communication Skills (written and verbal) with ability to translate information into an organized and presentable manner
• Knowledge and experience with Oracle

Life at DocuSign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.

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