Consulting Manager - WFH

Position Summary

The Consulting Manager serves as a strategic liaison between CitiXsys, its channel partners, and end customers. This role is responsible for overseeing both pre-sales and post-sales activities, including product training, partner enablement, solution delivery, and customer implementation.

In regions where CitiXsys works directly with customers, the Consulting Manager acts as the primary point of contact. A key focus of this role is ensuring partner readiness, driving successful project outcomes, and enhancing overall customer satisfaction through expert consulting and support.

Essential Duties and Responsibilities

Primary Liaison: Act as the lead functional and technical contact for channel partners and direct customers within the assigned region.

Pre-Sales Support: Provide product demonstrations, solution alignment, and assistance with customer requirements gathering.

Project Management: Lead end-to-end implementations, ensuring delivery of all documentation (project plans, blueprints, gap-fit analyses, test cases, and sign-offs).

Partner Enablement: Support partners through recurring training webinars, on-demand e-learning content, and knowledge-sharing forums.

Compliance: Promote and monitor certification compliance among partners as outlined in partnership agreements.

Revenue Growth: Identify and pursue upsell and cross-sell opportunities within the existing customer base.

Internal Reporting: Maintain accurate project records and updates within the CitiXsys Project Management System.

Product Collaboration: Work with the Product Development team to stay current on new features and communicate enhancements to partners.

Sales Contribution: Support the sales process by contributing to RFP responses and presenting compelling value propositions.

Knowledge Management: Create and maintain knowledge base articles and internal resources based on partner and customer feedback.

Brand Representation: Represent CitiXsys at industry events, partner meetings, trade shows, and product seminars.

Knowledge, Skills, and Abilities

Industry Expertise: Strong understanding of retail operations, customer journeys, and modern retail challenges.

Strategic Alignment: Demonstrated ability to align technology solutions with complex business goals.

Collaboration: Exceptional skills in working effectively across cross-functional teams.

Execution: Proven track record of managing complex enterprise implementations and multi-stakeholder engagements.

Communication: Excellent verbal and written skills, with experience delivering engaging presentations and high-quality technical documentation.

Training Facilitation: Experience delivering training to partners and customers in both virtual and in-person environments.

Education & Experience

Education: Bachelor’s degree in Business, Information Technology, or a related field.

Certifications: Professional certifications in sales enablement, consulting frameworks, or enterprise solutions (e.g., PMP, ITIL) are highly advantageous.

Success Metrics

Product Mastery: High level of product knowledge and solution expertise.

Partner Readiness: Completion of partner enablement programs and achievement of certification targets.

Operational Excellence: Timely and within-budget delivery of customer implementations.

Account Growth: Measurable growth in revenue from upsell opportunities and customer retention.