Virtual Pay Support Advisor - Remote

Virtual Pay Support Advisor - Remote

Embark on the next step in your career journey with Direct Travel!

As a key member of the East Region team, the Virtual Pay Support Advisor will be responsible for the delivery of service to clients for our virtual pay programs.

This role will work closely with the Support Team and Travel Advisors and report to Operations Manager.

This is a fully remote position.

Expedition Expectations

• Supports and adheres to DT’s philosophy, policies, procedures, corporate goals, and department goals
• Supports industry and DT tools to best serve the customer
• Works across teams and clients to identify a clear understanding of Virtual Pay needs
• Develops and maintains communication with teams to ensure knowledge of progress on requests
• Actively participates in weekly meetings with Support Team
• Maintains knowledge of current industry events, changes, and new development in the travel industry
• This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position

Passport to Success

• Minimum 5 years’ experience in travel industry
• Proficient in Apollo and Sabre
• Must be able to lawfully work within the US and have unrestricted work authorization for US
• This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position.

Going the Extra Mile

• Excellent verbal and written communication skills
• Knowledge of Virtual Pay programs and workings
• Queue processing
• Willingness to speak with clientsand hotels
• Strong customer service
• Passion for the customer experience
• Goal oriented
• Knowledge of Outlook and Microsoft platforms

Benefits Onboard

In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.

Our Brand Voyage: About Direct Travel

Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies and significant cost savings. Direct Travel has offices in over 70 locations across North America and the UK and is currently ranked 12th on Travel Weekly’s Power List. For more information, visit www.dt.com. 

Direct Travel is an EOE/AA/Veteran/People with Disabilities employer

If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel.