United States onlyAs a 988 Crisis Counselor, you will be responsible for providing crisis intervention, emotional support, and resources to all help-seekers via telephone. A high emphasis is placed on quality assurance and efficiency for this role.
Requirements
- Offers crisis-counseling services via phones with the program goal of answering 95% of calls within 20 seconds or less.
- Completes safety assessment, safety planning, de-escalation, and follow-up with help seekers.
- Serves as a mandated reporter in cases of suspected abuse or neglect.
- Mentors volunteers during their training process and provides on-going mentorship.
- Fulfills continuing education requirements as requested and/or required for the agency, Suicide Prevention Center program and contracts.
- Attends routinely scheduled meetings for the Suicide Prevention Center.
Benefits
- Loan repayment programs available
- Paid time off
- Continuing education requirements
