United States onlyThe Vice President of Customer Operations leads the transformation of customer care and operational excellence across the enterprise, championing initiatives that elevate customer experience and optimize operational performance.
Requirements
- Lead the development and execution of a multi-year strategic plan for Customer Operations
- Strengthen the Operations talent landscape through workforce planning, succession strategies, and leadership development
- Utilize data analytics and business intelligence tools to inform decision-making and continuous improvement
- Drive digital transformation initiatives, including AI integration, omnichannel engagement, and automation to modernize customer care
- Champion customer experience strategy through journey mapping, feedback loops, and personalization
- Collaborate across departments to align operations with enterprise goals
- Ensure compliance with industry regulations and partner with legal and compliance teams to mitigate risk
- Foster a culture of innovation, agility, and inclusivity in operational strategy and execution
- Lead change management efforts to support adoption of new technologies and processes
- Build external partnerships to stay abreast of industry trends and access emerging talent
Benefits
- Competitive base and incentive pay
- 401(k) with robust matching and non-matching contributions
- Rich medical & pharmacy benefits
- 100% employer-paid dental and vision benefits
- Holistic wellbeing program with deep financial incentives
- Generous paid time off plus 12 paid holidays and your birthday off
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
