Service Delivery Manager:in (m/w/d)

Dedalus stands as a global leader in Health Software, renowned as one of the largest firms worldwide. Their robust financial stability is reinforced by a strategic investment from Ardian, Europe's premier private investment company and the fourth largest globally. Since its founding in Florence in 1982, Dedalus has embarked on an ambitious expansion strategy, prioritizing the escalating demand for innovative, integrated solutions driving the digital transformation of healthcare ecosystems. Spanning the entire continuum of care and grounded in open standards, Dedalus empowers healthcare organizations to adopt novel care models. This innovative approach yields tangible benefits, facilitating the delivery of superior healthcare outcomes. With over four decades of expertise, Dedalus has served thousands of healthcare entities worldwide. Their software, deployed extensively across the globe, manages an annual volume of over 3 billion diagnostic results, caters to a population exceeding 540 million, and handles millions of inpatient and emergency admissions annually. Dedalus' primary care solutions serve over 120 million citizens, showcasing the vast scale and impact of their technological contributions to global health.

Pioneering the digital healthcare landscape, Dedalus recognizes the complex interplay of various factors shaping human health in the 21st century. Their mission transcends conventional boundaries, integrating Artificial Intelligence and other cutting-edge technologies to address the multifaceted nature of well-being. They understand that human health is a holistic interconnection of various factors, from individual behaviors to socioeconomic dynamics, with health services themselves influencing only a fraction of health outcomes. Today, Dedalus boasts a workforce of over 7,700 highly skilled professionals, including the industry's largest software research and development team in Europe, comprising 2,800 individuals. With a comprehensive suite of leading-edge solutions, Dedalus covers the entire continuum of care, supporting over 6,700 healthcare organizations and 5,700 labs and diagnostic centers globally. Their commitment to innovation is evident in their continuous investment in R&D and strategic acquisitions, ensuring they remain at the forefront of healthcare technology, ultimately aiming to improve care experiences throughout an individual's life journey.