Home Based Program Assistant

The DCX Client Services - Home Based Program Assistant will work as a full-time employee for a growing business based in the United States. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by our client.

The daily tasks will vary so it will be necessary to be very flexible in this position. Other necessary characteristics of the job include having a strong attention to detail, ability to work well with co-workers, and a desire to learn new work skills.

Ideal Candidates will be

• Experience in eCommerce solutions such as Shopify, BigCommerce or similar platform.

• Inventory Management skills. • HTML, and CSS experience. API and Ariba experience.

• Proficient with Microsoft Excel and Quickbooks Enterprise Edition.

• Undergraduate degree. Concentration in accounting, marketing, retail or business administration.

• Experience working with order entry software.

• Strong verbal and written communication skills.

• Strong attention to deadlines.

• Strong project management, organizational skill,s and the ability to work as a team player. Ability to translate technical information to the team.

• General accounting understanding.

• Listening, Creative Thinking, Creative Problem Solving, Entrepreneurial, Continuous Learning, Attention to Detail, Self-Management, Inquisitive Nature, Administrative and Prioritization skill sets.

Role Details

• Industry: Promotions

• Work Shift: 8:00 AM - 5:00 PM CST (USA)

• Workdays: Monday through Friday (USA)

• Written and spoken English skill: Very Proficient

• Salary Range: PHP 30,000 - 35,000

Job Responsibilities

• End-to-end setup of branded products for company store websites: product imagery, copy, video, pricing and HTML or CSS updates.

• Ongoing company stores maintenance including store reviews to ensure quality assurance through Ecommerce guidelines, GDPR and PCI Compliance.

• Use Excel or other forms (pivot tables, vlookups, etc.) in addition to web analytics to organize data, monitor and make changes for online products and stores.

• Provide a suite of client reports.

• Customer support assistance via email and phone.

• Order entry, order follow-up, tracking, and invoicing for store orders to ensure deadlines are met.

• Recognize, troubleshoot, and correct warehouse management system and process problems.

• Help with database inputs.

• Work directly with clients to support online services and sales teams.

• Any other task or duty as assigned or required.

Additional Job Requirements

• Education: College degree in Marketing, Communications, and Business Administration, or any related field.

• Experience: 1-3 years of Customer Service, Marketing, or direct Promo Sales experience, or any related field.

Software that will be used

• Various promotional industry specific software (I.e., Sage, ESP, CommonSku, Syncore)

• Proficient with Microsoft suite (Word, PowerPoint, Excel, Outlook)

• Proficient with Google suite (Google sheets, Gmail etc.)

About DCX

DCX is a leading BPO that supports growth minded small and medium sized businesses in the United States. If you're interested in working with some of the fastest growing companies in the USA, we are excited to have you apply!