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We're committed to bringing passion and customer focus to the business.
Number of Openings: 2
Are you a highly organized and adaptable professional who thrives in a fast-paced, deadline-driven environment? We’re looking for a Home-Based Operations Analyst to join our DCX team and support a growing U.S.-based client. In this role, you will serve as a key liaison between sales, production, vendors, and clients—ensuring smooth order processing, clear communication, and exceptional customer experience across all stages of the order lifecycle.
REQUIRED CORE COMPETENCIES
Organized & Detail-Oriented: Strong attention to detail with the ability to manage multiple tasks and priorities accurately.
Clear & Professional Communicator: Highly skilled in written and verbal English communication, able to coordinate effectively with internal teams, vendors, and clients.
Adaptable & Flexible: Proven ability to adjust quickly when priorities shift or unexpected situations arise.
Deadline-Driven & Reliable: Comfortable working in a deadline-centric role while maintaining quality and accuracy.
Tech-Savvy & Intuitive: Comfortable learning and navigating multiple software platforms and tools.
Collaborative & Proactive: Works well with cross-functional teams and takes ownership of processes and outcomes.
WHAT YOU WILL DO
Critical engagement with decorating partners
Documenting action items and ensuring follow-up
Recording and conveying feedback
Monitoring production timelines
Communicating delays and issues to relevant stakeholders
Liaising with customers regarding order status and issues
Updating the Customer Success team on order progress
Resolving operational roadblocks
Addressing sourcing issues and communicating with customers as needed
Resolving shipment issues and providing necessary documentation
Monitoring transit times and reporting delays or lost shipments
Troubleshooting art file issues to ensure production stays on track
Managing expedited orders
End-to-end management of high-touch orders from sourcing, production, and logistics.
Keeping all relevant parties updated on order status
WHAT WE LOOK FOR
Education: Bachelor's degree in Communications, Marketing, or a related field is preferred.
Experience: 1–3 years of experience in marketing (promotional industry is ideal)
Language Proficiency: Proficient in written and spoken English.
Working Schedule: 8:00 AM – 5:00 PM EST (USA) / Monday through Friday.
Technical Skills:
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Proficient in Google Suite (Sheets, Gmail, etc.).
Experience with CRM tools and a structured, process-driven approach to work.
Familiarity with promotional industry software (e.g., Sage, ESP, CommonSku, Syncore) is a plus.
Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is an advantage.
WHAT WE OFFER
Salary Range: PHP 33,000 – 37,000
Industry: Promotional
Job Type: Full-time
Work Shift:8:00 AM – 5:00 PM EST (USA)
Workdays: Monday through Friday (USA)
BENEFITS OF WORKING WITH US
Industry-leading salary packages
Permanent work-from-home setup
Company equipment provided
Internet stipends upon regularization
HMO Coverage
PTO credits and service incentive leaves
Major spring and winter company live events
Monthly employee appreciation virtual events
Company-provided career skills training courses
A company culture focused on your personal and professional growth
WHO WE ARE
DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.
At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders—primarily within the promotional products industry—find superstar team members.
If you are looking for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
