Customer Advocacy Manager

About Us

At dbt Labs, customers are our best advocates. Do you love creating impactful programs and experiences that unlock and share the voices of your most prominent users? As a Customer Advocacy Manager, you’ll create and own programs that build relationships with top customer advocates. You’ll build and own and integrated strategy for including the voice of the customer across all our go-to-market motions. Partnering with sales, marketing, community and customer success, you’ll collaborate with multiple teams to identify, curate and amplify impactful customer outcomes that help support the revenue goals of dbt Labs.

In this role you can expect to:

• Manage the strategy and execution of dbt Labs’ Customer Advisory Board program, including twice per year in person events
• Build a new advocate highlight and customer recognition program
• Partner directly with the world wide marketing team to create compelling content programs to amplify customer success and innovation with dbt
• Develop trusted relationships with sales and customer success to identify top advocates for your programs, and enable their teams as new customer content is delivered
• Deliver an exception experience in all interactions with customer advocates while curating opportunities for future engagement
• Collaborate with product marketing, brand, marketing, communications and sales to build integrated plans and continued collaboration between your programs and other GTM initiatives
• Identify and champion customer voices in speaking engagements, press, and analyst interviews
• Create and manage a reference database enabling sales to self serve information as it’s needed
• Measure and report on program effectiveness and areas for improvement

What you’ll bring to this role:

• Experience curating, building, and executing programs, events, and content both for customers and customers, including executives
• Experience partnering with marketing, sales, customer success, product, community, and beyond to foster alignment, buy in, and integrated GTM plans
• Experience working directly with champions and advocates of all levels to foster trust and shine a light on their teams’ successes
• Experience creating forward-looking program strategies that directly supports business outcomes and pipeline
• Event management experience, both in-person and virtual, is highly preferred
• A record of creating tracking, documentation, and processes that deliver results
• Excellent written and verbal communication skills
• Think both strategically and tactically and being able to quickly move from detailed execution to strategic thinking
• Advanced project and time management skills
• An entrepreneurial mindset with a creative flair for building one of a kind programs
• Ability to prioritize in a complex, fast-paced and lean organization
• Worked asynchronously as part of a fully-remote, distributed team

You're at an advantage is you also have:

• Excellent written and verbal communication skills
• Ability to easily transition from high level strategic thinking to creative and detailed execution
• Advanced project and time management skills
• A self-starter mindset with a strong sense of ownership
• Ability to prioritize in a complex, fast-paced and lean organization

Qualifications:

• Have 5+ years experience
• Completed enrollment in related bootcamp

Compensation & Benefits:

• Salary Range: $178,000-$205,000
• Equity Stake
• Benefits -
  
  • Unlimited vacation (and yes we use it!)
  • 401k w/3% guaranteed contribution
  • Excellent healthcare
  • Paid Parental Leave
  • Wellness stipend
  • Home office stipend, and more!

*Equity or comparable benefits may be offered depending on the legal limitations

What to expect in the hiring process (all video interviews unless accommodations are needed):

1. Interview with Talent Acquisition Partner
2. Interview with Hiring Manager
3. Team Interviews

Who we are

At dbt Labs, we have developed strong opinions on how companies should practice analytics.

Specifically, we believe that:

• Code, not graphical user interfaces, is the best abstraction to express complex analytic logic
• Data analysts should adopt similar practices and tools to software developers
• Critical analytics infrastructure should be controlled by its users as open source software
• Analytic code itself — not just analytics tools — will increasingly be open source

It turns out that a lot of other people believe this too! Today, there are 30,000 companies using dbt every week, 100,000 dbt Community members, and 4,100 companies paying for dbt Cloud. Our customers include JetBlue, Hubspot, Vodafone New Zealand, and Dunelm. dbt is synonymous with the practice of analytics engineering, defining an entire industry. We’re backed by top investors including Andreessen Horowitz, Sequoia Capital, and Altimeter.

dbt Labs is an equal opportunity employer. We're committed to building an inclusive team that welcomes a diversity of perspectives, people, and backgrounds regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, citizenship, veteran status, or any other protected status. We feel strongly that whether or not your experience exactly fits the job description, your passion and skills will stand out and set you apart even if your career has taken some twists and turns. If you are on the fence about whether you meet our requirements, we encourage you to apply anyway! Please reach out to us directly at recruiting@dbtlabs.com if you need assistance or an accommodation.

Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? Check out our DEI page here.

dbt Labs reserves the right to amend or withdraw the posting at any time. For employees outside the United States, dbt Labs offers a competitive benefits package. Equity or comparable benefits may be offered depending on the legal or country limitations.