United States onlyAbout us
We’re an award-winning enterprise software scale-up with high ambitions for growth. We recently won the ScotlandIS Enterprise Business of the Year award and have previously been recognised as Scotland’s fastest-growing tech company in the Deloitte Technology Fast 50 for three consecutive years.
Dayshape is an advanced resource management solution, incorporating AI and intelligent automation to help professional services firms optimise their workforce like never before. It’s built to handle large, complex, and ever-changing requirements with ease.
Our customers include accountancy firms from the Big Four and global top 10, and Dayshape is used in more than 15 countries across four continents. Our target customers are global firms, international networks, and large nationwide or regional organisations, if they are big enough to have the challenges that Dayshape can solve.
As a company, we live our values every day, and we are committed to making sure our friendly and inclusive environment grows with us.
About the role
We’re growing our business in the US and as a result are looking to expand our Professional Services team in the geography. Our US Sales team are building up a great pipeline and we need people in the right time zone with the right business awareness to help onboard our new clients.
We will need the successful candidate to be independent and driven, customer facing and keen to learn our product and Implementation methods.
What you’ll do
You’ll be part of a dynamic and fast-moving team, working with colleagues in the UK and US. You’ll directly steer customer implementation projects to a successful conclusion, driving our software implementation consultants and working with a small team of engineers to help you achieve that. Your job is to make sure everyone is collaborating effectively and heading in the right direction delivering a unified customer experience.
As well as direct hands-on project management on some of our more complex implementations, you will be expected to play an active role within the Professional Services department. You will consider the needs of many end users and ensure product usage and engagement remains high.
As a member of the department, you will:
- Contribute project updates to company All Hands meetings
- Knowledge share with members of the team and instil best practise ways of working
- Help us better understand our US customers
When directly managing projects, you will:
- Coordinate and present requirements gathering and configuration workshops to build an in-depth understanding of client processes and the problems that Dayshape will be solving
- Create and maintain detailed project plans in ProjectManager.com using existing templates.
- Work with internal stakeholders to create Change Order documents, with impact, effort, cost and timelines
- Be the primary point of contact between the client and Dayshape, attending daily or weekly calls with the client as required to update on progress
- Manage customer expectations if we anticipate changes in timelines and/or budgets,
- Demonstrate clear leadership and a sense of accountability, and instil confidence
- Own and maintain all project governance
- Create project status reports, to track the delivery of the project with regards to timelines, dependencies and risks
- Use Dayshape software internally to manage project resource requirements, financials and take accountability for the success of the project
- Follow a change control process and coordinate with Finance to raise any necessary invoices for changes
- Work closely with the product and engineering teams to ensure that any critical development for this implementation is on track and fit for purpose
- Thoroughly understand Dayshape and how our customers use it, in order to propose the best solutions.
- Work with our implementation consultants to manage the data migration process
- Coordinate planning and delivery of customer training
- Ultimately hand over the relationship to Customer Support and Customer Success following the successful conclusion of the implementation
About you
- Proven experience project managing the delivery of enterprise software implementations, and working with or within large corporate organisations
- Organised, detail-oriented, and disciplined when it comes to planning and controlling your projects
- Able to jump between different projects, prioritise, and quickly adapt to unexpected changes and complex problems
- Big picture aware, and renowned for spotting the icebergs nobody else has noticed
- Comfortable asking tough questions of the team and customer and holding them to account
- An excellent communicator, able to establish trust with and motivate just about anyone
- Service- and solution-minded to ensure we tackle challenges and create success for the customer
- Used to projects where winning “hearts and minds” is important, in a professional or enterprise environment
- Be driven to work independently to drive your projects forward while a strong collaborator with your remote colleagues. Strong relationships with your Dayshape colleagues will be key to the success of all our projects.
What you’ll get
- Starting salary between $70,000-$81,000 depending on experience
- Generous PTO allowance of 20 days plus public holidays on top.
- Comprehensive healthcare plan.
- 401k
- At least $1,400 per year to spend on professional and personal development.
- Monthly team events (sometimes in-person, sometimes virtual).
- Innovation Week twice a year - a chance to experiment and work off-project.
- At least one trip per year to our Edinburgh HQ, in Scotland.
Working Details
This is a full-time role (37.5 hours per week). We’re looking for a team member in the US who can be flexible across US time zones and have an overlap with our UK team, particularly during your onboarding period. There will be travel to customer sites and the opportunity to visit our UK office in Edinburgh.
Join the team!
Equality of opportunity is more than just a responsibility: we believe it’s a huge advantage to welcome a variety of experiences and perspectives into the team. Diversity is a great asset and, as such, we strongly encourage applications from any background.
This is your opportunity to really influence how we get things done, and how our Professional Services team roll out our product. We're doing well, but there's lots more to do to maintain the high bar and pace that we've set.
United Kingdom only
