United States onlyThis is a remote position.
We are seeking an experiencedServiceNow Architect- 100% Remoteto lead client workshops, translate business needs into scalable technical solutions, and guide global delivery teams—including an India-based development team. This role requires strong cross-functional expertise acrossLegal Service Delivery, Contract Lifecycle Management (CLM), Procurement, HRSD, CSM/CRM, and AI/GenAI.
Duration: Contract To Hire
Key ResponsibilitiesClient Engagement & Requirements
Lead discovery workshops, stakeholder interviews, and process deep-dives.
Document business requirements, process flows, technical specs, and user stories.
Translate functional needs into clear, actionable ServiceNow technical requirements.
Solution Architecture
Design scalable, secure, and enterprise-grade solutions across LSD, CLM, Procurement, HRSD, CSM, and AI/GenAI.
Develop workflow logic, data models, integration patterns, and system architecture.
Ensure alignment with ServiceNow best practices and performance guardrails.
Project Leadership & Delivery
Lead multiple concurrent ServiceNow implementations end-to-end.
Partner with offshore/India-based teams to communicate requirements and provide technical governance.
Oversee sprint planning, backlog refinement, estimates, and delivery timelines.
Governance & Quality Assurance
Establish architectural standards and reusable solution patterns.
Conduct design reviews, code reviews, and solution validation.
Drive risk mitigation and troubleshoot complex platform issues.
Stakeholder Management
Act as a trusted technical advisor to business and IT leaders.
Present roadmaps, designs, and technical recommendations confidently.
Collaborate effectively with C-level leaders, process owners, and global teams.
Qualifications
Required
ServiceNow Certified System Administrator (CSA).
One or more advanced certifications: CAD, CIS-HRSD, CIS-CSM, CIS-Procurement, CIS-Contract Management, CIS-Legal Service Delivery (preferred).
5+ years designing and implementing enterprise-level ServiceNow solutions.
Strong hands-on experience with workflows, integrations (REST/SOAP/OAuth), ACL/security, and data models.
Proven experience leading workshops and offshore/global delivery teams.
Nice to Have
Experience with ServiceNow AI/GenAI, Predictive Intelligence, or NLU.
Domain knowledge: Procurement Ops, Legal Ops, HR Ops, or Customer Ops.
Familiarity with CSDM and CMDB for HR, Legal, and CSM.
Please respond with your updated resume and contact information to hr@dawarconsulting.com.
Best Regards,
DAWAR CONSULTING, INC.
Lead discovery workshops, stakeholder interviews, and process deep-dives.
Document business requirements, process flows, technical specs, and user stories.
Translate functional needs into clear, actionable ServiceNow technical requirements.
Design scalable, secure, and enterprise-grade solutions across LSD, CLM, Procurement, HRSD, CSM, and AI/GenAI.
Develop workflow logic, data models, integration patterns, and system architecture.
Ensure alignment with ServiceNow best practices and performance guardrails.
Lead multiple concurrent ServiceNow implementations end-to-end.
Partner with offshore/India-based teams to communicate requirements and provide technical governance.
Oversee sprint planning, backlog refinement, estimates, and delivery timelines.
Establish architectural standards and reusable solution patterns.
Conduct design reviews, code reviews, and solution validation.
Drive risk mitigation and troubleshoot complex platform issues.
Act as a trusted technical advisor to business and IT leaders.
Present roadmaps, designs, and technical recommendations confidently.
Collaborate effectively with C-level leaders, process owners, and global teams.
Qualifications
Required
ServiceNow Certified System Administrator (CSA).
One or more advanced certifications: CAD, CIS-HRSD, CIS-CSM, CIS-Procurement, CIS-Contract Management, CIS-Legal Service Delivery (preferred).
5+ years designing and implementing enterprise-level ServiceNow solutions.
Strong hands-on experience with workflows, integrations (REST/SOAP/OAuth), ACL/security, and data models.
Proven experience leading workshops and offshore/global delivery teams.
Nice to Have
Experience with ServiceNow AI/GenAI, Predictive Intelligence, or NLU.
Domain knowledge: Procurement Ops, Legal Ops, HR Ops, or Customer Ops.
Familiarity with CSDM and CMDB for HR, Legal, and CSM.
Please respond with your updated resume and contact information to hr@dawarconsulting.com.
