Insights Analyst (ROPS Reporting Analyst)

Posting Date

This is a ROPS Reporting Analyst Role, focused on working closely with business partners to convert legacy reports into modern Tableau dashboards that enable better, data-driven decisions.

Job Summary

DaVita Revenue Operations (ROPS) is modernizing its approach to data insights by replacing legacy reporting with a new suite of Tableau dashboards. The goal is to provide business partners with reliable, real-time analytics to support better decision-making.

As an Insights Analyst, you will work in agile, cross-functional teams to develop dashboards and translate complex data into clear, actionable insights. The role involves close collaboration with business leaders and requires strong analytical skills, technical acumen, and the ability to communicate findings effectively.

Tableau experience is important, but we are also interested in candidates with a strong record of problem-solving, a solid understanding of business operations (especially in healthcare revenue cycle), and a willingness to learn and grow within the analytics field.

What Success Looks Like

• Business partners consistently turn to you and your dashboards for insights that drive operational and strategic decisions.

• Tableau dashboards become the primary self-serve tools for real-time data, replacing outdated manual processes.

• You help cultivate a culture of data-driven decision-making and continuous improvement throughout DaVita Revenue Operations (ROPS).

What You’ll Do

Drive Insightful Storytelling:

• Translate complex data into compelling, actionable insights that answer the “why” behind operational challenges and opportunities.

• Develop interactive Tableau dashboards and visualizations that resonate with end users, empowering self-service analytics across the organization.

Engage & Understand:

• Build trusted relationships with business partners across functional areas such as collections and registration to map processes, document workflows, and identify unmet reporting needs.

• Ask the right questions to uncover not just what data is needed, but why, helping shape metrics that align with business priorities.

Partner Across Teams:

• Collaborate with Database Analysts, Subject Matter Experts, and Project Analysts to ensure dashboards are accurate, timely, and actionable.

• Liaise with Backend Analysts on data infrastructure needs, supporting the delivery of reliable, quality data.

Champion Continuous Improvement:

• Gather and synthesize feedback to iterate on dashboard designs and reporting approaches.

• Embrace experimentation and learning, viewing challenges as opportunities to innovate.

Support, Document, and Train:

• Provide support for dashboard users, troubleshoot issues, and document best practices.

• Contribute to user guides and training sessions, helping others unlock the power of data at DaVita Revenue Operations (ROPS).

Required Skills & Experience

• Demonstrated success translating data into business insights and actionable recommendations.

• Experience working with dashboards and visualizations, ideally using Tableau or a similar BI platform.

• Strong analytical and problem-solving skills, able to understand and tell the story behind the numbers.

• Technical acumen, comfortable working with data, whether through SQL queries, Excel, or other relevant tools.

• Excellent communication, relationship-building, and partner engagement skills.

• A learning mindset and the drive to continually expand your skills and knowledge.

Preferred Qualifications

• Advanced Tableau experience, including design, calculations, and interactivity.

• Experience working in healthcare analytics or revenue cycle operations.

• Familiarity with SQL, ETL, data modeling, or modern data warehousing concepts.

• Background in process improvement, change management, or agile project delivery.

• Experience supporting or training business users in BI solutions.

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.