United States onlyAbout Us
At Davies, we get it... you are not just looking for a job, you are looking to build a life and a career. We believe in our people and realize that our success is a direct result of creating a learning atmosphere, leadership opportunities, and promoting from within. We believe that engaging in corporate social activities and working together as a team is a vital part of the Davies culture.
With a multinational global team, Davies Group is a specialist professional services and technology firm working in partnership with leading insurance, highly regulated, and global businesses. At Davies Group, we help clients to manage risk, operate core business processes, and to transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, and change management.
The Littleton Group, a Davies Company, is headquartered in Austin, Texas and has been a leader in the insurance claims industry since its inception in 1979. Throughout our history, we have performed insurance claim services for various types of clients including, but not limited to insurance carriers, managing general agents, offshore and stateside captives, municipalities, private entities, and self-insureds. Across the insurance industry, the Littleton Group holds a sterling reputation for service and flexibility.
Are you looking for a company that is Dynamic and Innovative where the employees are Connected and Succeed Together? If so, Davies may just be the right choice for you.
Job Overview
The Littleton Group is looking for an experienced TPA Casualty Adjuster to handle nonstandard auto collision and comprehensive claims, as well as first- and third-party property damage liability claims. Reporting to the TPA Supervisor, you will conduct claims investigations, take recorded statements, and establish liability on each assigned claim.
To be successful in this role, you need to present thorough and accurate reports to clients on claims investigations and situations, determine extent of insurance coverage and liability on each filed claim, and negotiate settlements for resolutions with claimants and their attorneys. You must have at least two years of experience handling auto collision, comprehensive, and property damage liability claims. Additionally, you will need to display an exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment. This role is a full-time, home-based position.
Responsibilities and Duties
- Determine the extent of insurance coverage and liability on each filed claim
- Investigate claims, including interviewing and/or taking recorded statements from claimants, clients, and witnesses
- Assure compliance with Davies and client claim handling guidelines
- Maintain diary workflow and assigned tasks
- Demonstrate excellent phone management skills with ability to proactively answer incoming calls
- Draft Reservation of Rights and/or Denial Letters as needed
- Respond to client questions and comments in a courteous and timely manner
- Present thorough and accurate reports to clients on claims investigations and situations
- Negotiate settlements for resolutions with claimants and their attorneys
- Issue payments to claimants as deemed necessary
- Identify claim trends and participate in client audit and file reviews
- Exhibit company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together
- Perform other duties as assigned
Experience and Qualifications
Required
- 2 or more years of auto adjusting experience, including, but not limited to, experience with collision, comprehensive, and property damage liability claims
- Possess a Texas or Florida All Lines Adjuster license
- Maintain CEU credits for state licensure requirements
- Exhibit a strong ability to prepare and present accurate, reliable, and factual reports with recommendations
- Proven ability to perform a wide variety of duties and responsibilities with accuracy and speed while meeting time-sensitive deadlines
- Conduct investigations in multi-party situations
- Demonstrate the ability to use standard or customized software applications appropriate to assigned tasks
- Maintain thorough knowledge of current principles and practices associated with claims investigations, adjustment, and related practices
- Demonstrate positive interaction with clients and customers
- Possess ability and willingness to learn quickly and utilize new skills resulting from rapidly changing information and/or technology
- Proficiency with Microsoft Office Suite
- Work from a professional Texas or Florida home-based office environment free of disturbances and/or distractions
Preferred
- College degree or equivalent work experience
- 3 to 5 years of auto adjusting experience, including, but not limited to, experience with collision, comprehensive, and property damage liability claims
- Experience with comparative negligence claims
- Bilingual in Spanish
Knowledge, Skills, and Abilities
- Proactive, independent, and takes initiative with consistent follow through
- Superb communication skills, verbal and written, conducted in a timely manner
- Superior time management skills with capability of working with and meeting deadlines
- Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment
- Excellent team player with interpersonal skills
- High level attention to detail and problem-solving skills
- Capable of working collaboratively and independently with minimal supervision
- Exhibit discretion with sensitive and confidential information
- Display a comfort level working with key people at all levels within an organization
Essential Requirements
- Must have US work rights
- Must speak English
- 2 or more years of auto adjusting experience, including, but not limited to, experience with collision, comprehensive, and property damage liability claims
- Possess a Texas or Florida All Lines Adjuster license
- Maintain CEU credits for state licensure requirements
- Exhibit a strong ability to prepare and present accurate, reliable, and factual reports with recommendations
- Proven ability to perform a wide variety of duties and responsibilities with accuracy and speed while meeting time-sensitive deadlines
- Conduct investigations in multi-party situations
- Demonstrate the ability to use standard or customized software applications appropriate to assigned tasks
- Maintain thorough knowledge of current principles and practices associated with claims investigations, adjustment, and related practices
- Demonstrate positive interaction with clients and customers
- Possess ability and willingness to learn quickly and utilize new skills resulting from rapidly changing information and/or technology
- Proficiency with Microsoft Office Suite
- Work from a professional Texas or Florida home-based office environment free of disturbances and/or distractions
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the individual for this job and is subject to change with or without notice.
Diversity and Inclusion
Davies is committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof).
Rewards and Recognition
We embrace innovation and run an annual competition available for all colleagues to submit their ideas. The top finalists travel to the current year’s competition site where they pitch their ideas to our investors. The winner receives funding to bring their idea to life and the runners up receive a reward for their involvement. Some of our teammates have moved across into brand new positions to further develop their ideas/projects!
Benefits
- Medical, dental, and vision plans
- 401k plan with employer matching
- Paid Time Off, Sick Leave, and Paid Holidays
- Life insurance, short term, and long-term disability plans
- Amazing Executive and Senior leadership as well as fabulous teammates
Position Type, Work Environment and Physical Demands
This is a home-based, full time, salaried, exempt position that predominantly operates remotely from a professional home-based office environment routinely using standard office equipment such as computers, phones, printers, photocopiers, and scanners and requires prolonged periods of sitting at a desk while working on a computer. While performing the duties of this job, the individual will be required to regularly hear and talk. This is a largely sedentary role requiring the ability to sit at a desk, reach outward, use a phone, have use of fingers to operate office equipment such as a keyboard, mouse, phone, printer, copier, and to reach above the head, bend, or stand, as necessary.
Location
The Littleton Group is currently able to support employees residing in the following US locations: Texas, Alabama, and Florida. If you live in—or are willing to relocate at your own expense to—any of the listed locations, we look forward to your application! If there is a required or preferred location for an open role, it will be listed in the job description. Should your state not be listed, please visit https://davies-group.com/location/ to locate a subsidiary near you.
