United Kingdom onlyTechnical Claims Manager – MCL
Division: Davies Property Claims
Department: Team MCL
Location: Home‑Based
Reporting to: Head of Operations, MCL
Department: Team MCL
Location: Home‑Based
Reporting to: Head of Operations, MCL
The Role in a Nutshell
You’ll be the driving force behind a high‑performing team of field‑based adjusters, elevating technical excellence and delivering an exceptional customer experience across High Net Worth, Major Loss, and complex claims. This is a leadership role with real influence — shaping standards, guiding adjusters, and ensuring our service stands out in the market.Team Leadership — Build a motivated, engaged, values‑driven team culture where people thrive.
Claims Leadership Experience — Proven background in a similar technical or managerial role.
What will your day look like:
What You’ll Lead & Deliver
Team Leadership — Build a motivated, engaged, values‑driven team culture where people thrive.
Operational Oversight — Keep Work In Progress under tight review to support smart resource planning.
Financial Performance — Hit monthly and annual fee targets for the Technical Team.
Quality & Compliance — Audit adjusters regularly and champion continuous improvement.
Complaint Resolution — Own complaint cases, guide adjusters, and ensure swift, fair outcomes.
Technical Authority — Provide expert guidance, maintain top‑tier technical accuracy, and issue bulletins on legal/market developments.
Client Excellence — Understand client needs, produce high‑quality correspondence, and build strong relationships with insurers, brokers, and stakeholders.
Collaboration — Work closely with colleagues to deliver outstanding results on individual and portfolio losses.
Business Growth — Strengthen existing client relationships and help secure new opportunities.
Cross‑Group Integration — Leverage wider Davies Group capabilities to enhance policyholder outcomes.
Knowledge and Abilities:
What You Bring
Claims Leadership Experience — Proven background in a similar technical or managerial role.
Professional Progression — Progress toward ACILA/FCILA or equivalent is preferred.
People Skills — Outstanding communication, influence, and relationship‑building ability.
High‑Net‑Worth & Property Expertise — Strong track record in general property adjusting and HNW claims.
Major Loss Exposure — Experience with major losses is a strong advantage.
Resilience & Adaptability — Comfortable under pressure and able to pivot quickly as priorities shift.
Full UK Driving Licence — Clean and valid.
Why This Role Matters
You’ll be the technical backbone of the MCL team — the person adjusters rely on, clients trust, and the business looks to for quality, consistency, and leadership. If you thrive in a fast‑moving environment and love shaping high‑performing teams, this role gives you the platform to make a real impact.
Benefits
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
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