E-Commerce Customer Service Representative (Beauty Products) - 185

We are looking for a passionate and customer-focused E-Commerce Customer Service Representative to join our growing team.

Requirements

• At least 2 years of experience in a customer service role within the FMCG or beauty products industry
• Genuine familiarity with skincare and/or beauty products, including the ability to confidently discuss ingredients, routines, and product suitability
• Hands-on experience with Shopify for order management and customer lookups
• Experience using Gorgias or a similar helpdesk platform (e.g., Zendesk, Freshdesk, Re:amaze)
• Strong written English communication skills with a warm, on-brand tone
• Ability to work independently while collaborating effectively with a remote team across time zones
• Customer-first mindset with a high level of empathy, professionalism, and attention to detail