Strategic Technical CSM

Responsibilities

• Customer Success & Strategic Advisory:
• Serve as a trusted advisor to CISOs, security leaders, and key stakeholders, guiding conversations from technical findings to business impact and risk prioritization.
• Own the ongoing cyber risk narrative for assigned customers, ensuring continuity between platform insights, services, and leadership discussions.
• Act as the primary technical point of contact, managing escalations and ensuring high levels of customer satisfaction and trust.
• Hyver Platform Enablement & Risk Interpretation:
• Lead customer onboarding and ongoing engagement to ensure deep, outcome-driven adoption of the Hyver platform.
• Guide customers in interpreting cyber exposure models, attack paths, and quantification outputs within their specific business context.
• Lead structured risk reviews that connect Hyver insights to concrete mitigation and remediation decisions.
• Orchestration and advisory of Professional Services & Project Management:
• Own the end-to-end planning, coordination, and execution of service engagements, ensuring timelines, scope, and dependencies are actively managed and aligned with customer risk priorities.
• Act as the strategic and project management interface between CYE’s professional services teams (red team, blue team, threat intelligence) and customer leadership.
• Ensure service findings are translated into exposure-driven, executive-level insights, and that outcomes are systematically reflected in the Hyver platform and tied to measurable risk reduction over time.
• Retention, Growth & Expansion:
• Drive customer retention through proactive engagement and demonstrated value realization.
• Identify expansion opportunities and support upsell and cross-sell efforts in collaboration with sales, grounded in customer risk posture and maturity.

Qualifications

• 3+ years of experience in cybersecurity, cyber risk management, technical customer success, or security advisory roles in enterprise environments.
• Demonstrated experience working directly with CISOs, security leadership, or executive stakeholders.
• Strong understanding of cyber risk and exposure analysis, including familiarity with frameworks such as NIST and MITRE ATT&CK.
• Ability to reason about attack paths and security findings across enterprise networking, infrastructure, and cloud environments.
• Proven ability to translate complex technical findings into clear, risk-based narratives for non-technical audiences.
• Excellent communication and stakeholder management skills.
• Strong organizational and project management capabilities, with the ability to manage multiple customers and priorities simultaneously.
• Fluent in English.