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CYCyclotron, Inc. is a technology consultancy based in San Francisco that specializes in Microsoft solutions to drive digital transformation for businesses.
Employee count: 201-500
Location: North America (U.S. or Canada)
Department: Operations
Reports To: Director of Operations
We are seeking an experienced Microsoft Dynamics 365 Technical Analyst to oversee, maintain, and continuously improve our existing Dynamics 365 environment. This individual will serve as both a technical expert and a strategic partner, ensuring the system remains current, optimized, and aligned with organizational goals. The ideal candidate combines deep platform knowledge with strong communication and customer service skills — translating business needs (“customer speak”) into effective Dynamics 365 solutions.
Maintain and update the current Dynamics 365 environment, ensuring system stability, security, and performance.
Manage regular platform updates, rollouts, and patches, including testing and validation before deployment.
Monitor integrations, workflows, and automations to ensure seamless operation across departments.
Collaborate closely with the Director of Operations, Team Leads, and key stakeholders to understand business processes and requirements.
Translate user and departmental needs into actionable Dynamics 365 configurations, enhancements, and workflows.
Document system architecture, data flow, and configuration changes for transparency and continuity.
Stay current with Microsoft Dynamics 365 updates, features, and best practices.
Recommend enhancements or new capabilities to improve efficiency, productivity, and user experience.
Lead or support system upgrade and enhancement projects, ensuring minimal disruption to operations.
Provide responsive, high-quality support to users, resolving issues efficiently and professionally.
Deliver training and documentation to ensure users understand new features and processes.
Act as a liaison between business teams and Internal Support, ensuring clear communication and expectation alignment.
Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience).
3-5 years of experience working with Microsoft Dynamics 365 (Sales, Customer Service, Project Operations, or Business Central preferred).
Proven experience managing Dynamics environments, including updates, configuration, and custom workflows.
Strong understanding of data modeling, integration points, and Power Platform tools (Power Automate, Power Apps, Power BI).
Proficiency in Dynamics 365 administration, configuration, and security roles.
Familiarity with Microsoft Power Platform, Azure integrations, and data connectors.
Experience in managing release cycles and system testing.
Excellent verbal and written communication skills.
Strong problem-solving and analytical skills.
Exceptional customer service and stakeholder management abilities — able to translate business needs into technical solutions (i.e. a deep understanding of the consultative approach.)
Microsoft Certified: Dynamics 365 + Power Platform Solution Architect (or similar certification).
Microsoft Certified: Power Platform Developer Associate or Dynamics 365 Functional Consultant (Sales / Project Operations / Customer Service).
Experience with Dynamics 365 Finance & Operations or Business Central (ERP modules).
Experience supporting a distributed or global team environment.
Previous experience working in a technology consulting or IT services organization.
Experience using DevOps or ALM for Dynamics 365 deployments.
Understanding of data governance, compliance, and security best practices within the Microsoft ecosystem.
Opportunity to lead and shape the evolution of a key enterprise platform.
Collaborative environment with a focus on efficiency, innovation, and teamwork.
Competitive compensation, flexible arrangements for nearshore/offshore candidates, and strong career growth potential.
Cyclotron is an Equal Opportunity Employer. Cyclotron values diversity, equity and inclusion, and aims to practice DE&I in all that we do.
Full Time
Canada +/- 0 hoursLearn more about Cyclotron and their company culture.
Cyclotron, Inc. is a dynamic technology consultancy founded in 2014 in San Francisco with a mission to accelerate the success of clients in navigating their mission-critical business challenges. Our team of premier IT consultants specializes in leveraging the Microsoft platform, including Azure and cloud services, to implement comprehensive digital transformation strategies that promote effective collaboration, security, and process efficiency.
We pride ourselves on our strategy-focused approach, deeply understanding that technology alone does not drive success. Thus, we embed change leadership into our projects to ensure that both the technology and the people side of transformation are addressed rigorously. Our clientele ranges from innovative businesses in sectors such as finance, health, and public services to major retailers, all aiming to modernize their operations and enhance productivity through expert guidance and tailored solutions.
CY201-500 employees
2014
Amber Bahl
TACanada onlyEmployee count: 5000+
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Salary: 122k-219k USD
TACanada onlyEmployee count: 5000+
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Explore the variety of open remote roles at Cyclotron, offering flexible work options across multiple disciplines and skill levels.
CY
United States onlyEmployee count: 201-500
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CYFind your next opportunity by exploring profiles of companies that are similar to Cyclotron. Compare culture, benefits, and job openings on Himalayas.
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