Customer Lifecycle Automation Manager (OTE $41,800/year USD), @CXT Software

Do you enjoy building systems that scale customer engagement, reduce manual work, and turn data into action? CXT Software provides the technology backbone for delivery processes, empowering courier, route delivery, and healthcare companies to maximize operational potential.

Requirements

• 5–7+ years in Customer Success Operations, Lifecycle Marketing, RevOps, or Customer Growth roles
• Experience using AI to design or operate customer lifecycle workflows
• Proven experience designing and implementing lifecycle automation programs from scratch (not just executing campaigns)
• Experience working in SaaS or recurring revenue environments
• Experience supporting a scaled customer base (250+ customers across multiple tiers)
• Strong systems thinking and ability to design scalable workflows
• Deep understanding of the customer lifecycle (onboarding → adoption → renewal → expansion)
• Ability to translate customer data into actionable automation programs
• Strong analytical and problem-solving skills
• Ability to work cross-functionally and influence stakeholders
• Hands-on experience with CRM and automation platforms (HubSpot, Salesforce)
• Experience with product analytics tools (e.g., Pendo or similar)
• Familiarity with integrating data across systems (CRM, product, support)
• Experience building workflows, triggers, and lifecycle campaigns

Benefits

• 100% Remote and Global
• Flexible Work Environment
• Dedicated Growth Path
• Access to Leading Tools and Technology
• Engaging Community Activities