Implementation Engineer - Evergreen (Remote, BRA)

About the Role:

As an implementation Engineer, you will be responsible for providing high-quality technical customer on-boarding and project management support for CrowdStrike’s IDP products. You will be on-boarding new customers into the product while ensuring a successful deployment of IDP capabilities based on the customer’s goals and success plan. The technical horizon is fast-paced and rapidly changing with customer needs and frequent product updates, therefore needing individuals who are laser focused.

* This position requires candidates to be located in the Eastern Time Zone (ET) of the United States

What You’ll Do:

• Onboard new customers and perform project management activities, including tracking deployment progress and issues

• Assist & guide customers to deploy and operationalize the IDP solution

• Weekly technical & project management meetings with customers to discuss status, technical questions/issues, etc.

• Document troubleshooting guides, KBs and problem resolution steps

• Provide best practice recommendations and knowledge transfer to customers to ensure adoption of the product

• Work internally with cross-functional teams and leadership to escalate customer issues to support and product

• Deliver effective technical & customer support to a customers within different industries globally

What You’ll Need:

• Minimum 2 years’ experience as a Field Engineer/Technical Customer Success/Post-Sales Engineer, providing hands-on support for enterprises of all sizes

• Professional fluency with the English language

• Proven technical knowledge in Networking, Microsoft Windows Servers, and Active Directory (Microsoft MVP with specialization in Active Directory – highly desirable)

• Knowledge of protocols such as Kerberos, LDAP/S and NTLM

• Knowledge of security or networking solutions, especially the UEBA, SIEM, IAM or PAM domains

• Knowledge of virtual and public/private cloud deployments (HyperV, VMware ESXi , AWS, GPC and Azure)

• Enterprise security-related experience

• Problem solver/ability to conceptualize & deliver solutions

• Experience documenting technical issues and providing guidance for technical teams & customer

• Clear and professional presentation skills; ability to communicate effectively in front of audiences at all levels (technical, management, c-suite, etc.)

Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.