CotivitiCO

Sr Operations Engineer

Cotiviti is a solutions and analytics company that leverages clinical and financial datasets to provide insights into the performance of the healthcare system, focusing on payment accuracy, risk adjustment, quality improvement, and consumer engagement. It also serves the retail industry with data management and recovery audit services.

Cotiviti

Employee count: 5000+

Salary: 101k-139k USD

United States only

Overview

Cotiviti is seeking a Senior Operations Engineer to join our Engineering Team. The Senior Operations Engineer works primarily with enterprise customers of Cotiviti products, proactively assisting them with post- sales installation, configuration, upgrade, troubleshooting and day to day operational management. Responsibilities include leading the Engineering team and Customers to address complex technical and application issues affecting product performance and customer adoption of Cotiviti products. The Senior Operations Engineer will collaborate with Development, Sustaining Engineering, and Sales Engineering teams to resolve support issues, document bugs, provide UAT on product builds, and ensure successful server installations. The ideal candidate should have extensive knowledge and hands-on experience with Docker and Kubernetes, along with a strong background in research and implementation. This role involves working closely with the IT SaaS team to design, implement, and maintain containerized environments and orchestration systems for our infrastructure and applications.

Responsibilities

  • Manage end to end maintenance and operations of Cotiviti’s SaaS solutions including performing upgrades, making configuration changes, managing day to day operations, building custom tools and utilities, creating ad hoc reports / queries
  • Provide technical support to enterprise clients related to technical and operational aspects of the products
  • Partner with IT SaaS team to Design, deploy, and manage Docker containers and Kubernetes clusters in both development and production environments and integrate with Cotiviti’s Products.
  • Partner with Product & Engineering team to get the EKS compatible builds.
  • Collaborate with software developers and system administrators to optimize application performance and scalability using containerization and orchestration technologies.
  • Develop and maintain CI/CD pipelines for automated testing, deployment, and monitoring of containerized applications.
  • Troubleshoot and resolve issues related to containerized environments, Kubernetes clusters, and related infrastructure components.
  • Partner with Product Support Engineers and development teams as necessary to troubleshoot issues and implement resolutions
  • Analyze application and database performance, identify bottlenecks and provide fix/ report to the development team for a fix
  • Provide workarounds or temporary fixes to the client to avoid processing disruption
  • Proactive monitoring and management of data processing, and management of customer reported cases / issues.
  • Deliver a consistent, responsive and satisfying customer experience with each contact
  • Collect all necessary problem details from customers to be able to effectively see the problem to resolution
  • Successfully reproduce customer issues in a controlled test environment
  • Follow standard operational procedures for case management
  • Continuously improve troubleshooting skills, product expertise, and knowledge on related technical topics
  • Update knowledge base / create reusable documents, originating from patterns observed during customer issue troubleshooting

Qualifications

  • BS in Computer Science or other technology related program or equivalent experience in implementing, and operating Java stack-based enterprise applications
  • 5+ years of applicable experience in maintaining commercial off the shelf enterprise products
  • Understanding of following underlying technologies used by Cotiviti solutions: Java, JMS, SQL Server/ Oracle, Web/Application Servers like Apache Tomcat/ IBM WAS
  • Experience on at least one integration or ESB software such as Cotiviti’s XEngine Server, TIBCO EMS, IBM WebSphere suite, Web methods, MuleSoft, Intersystem Ensemble
  • Proven expertise in Docker containerization and Kubernetes orchestration.
  • Experience with cloud computing platforms such as AWS, Azure, or Google Cloud Platform.
  • Prior demonstrable experience in deploying and supporting high transaction volume applications on AWS or other Cloud platforms.
  • Good understanding of SOAP and REST based web services
  • Prior experience troubleshooting performance problems that may have many underlying causes such as Disk, Database, Network, Messaging and other platform / 3rd party solutions.
  • Prior experience in troubleshooting problems in java-based applications using opensource tools / JDK tools such as jstack, visualvm, jconsole, jmap and similar tools to identify memory issues, deadlocks, application performance.
  • Ability to guide customers remotely through complex, multi-server deployments and upgrades for enterprise products
  • Familiarity with at least one non-Windows operating system (such as Linux, HPUX, AIX)
  • Familiarity with EDI Standards such as X12, EDIFACT, HL7, NCPDP and knowledge of HIPAA transactions is a plus.
  • Prior Scripting and Programming Experience for solving business problems preferred.
  • Knowledge of various network and internet technologies and communication protocols: TCP/IP, sFTP, HTTP, AS2, etc. highly desired.
  • Effective communication and collaboration skills.
  • Certifications such as Certified Kubernetes Administrator (CKA) or Docker Certified Associate (DCA) are a plus.

Mental Requirements

  • Ability to be careful and thorough about detail.
  • Ability to multi-task and to meet deadlines.
  • Demonstrates exceptional customer service and follow-up skills.
  • Ability to negotiate and collaborate.

Physical Requirements and Working Conditions

  • Remaining in a stationary position, often standing or sitting for prolonged periods.
  • Repeating motions that may include the wrists, hands and/or fingers.
  • Must be able to provide high-speed internet access / connectivity and office setup and maintenance.
  • Must be able to provide a dedicated, secure work area.

Pay Transparency:

Base compensation ranges is from $101,000- $139,000. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs.

Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page.

Since this job will be based remotely, all interviews will be conducted virtually.

Date of posting: 06/22/2025

Applications are assessed on a rolling basis. We anticipate that the application window will close on 06/22/2025, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected.

About the job

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Job type

Full Time

Experience level

Senior

Salary

Salary: 101k-139k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Cotiviti

Learn more about Cotiviti and their company culture.

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Through groundbreaking technology and profound data analytics, Cotiviti is revolutionizing the economics of healthcare. The company is at the forefront of enabling healthcare organizations to deliver enhanced care at a reduced cost, thereby ensuring the quality and sustainability of the healthcare system in the United States. Cotiviti's innovative solutions are a critical foundation for healthcare payers, empowering them in their mission to lower healthcare expenditures and elevate quality through higher-performing payment accuracy, risk adjustment, quality improvement, and consumer engagement programs. By processing and analyzing billions of clinical and financial data points, Cotiviti uncovers opportunities for clients to boost efficiency and quality, ultimately leading to better care for their members. The company's commitment to responsible AI implementation is evident in its partnership with the Responsible AI Institute, aiming to develop new ways to leverage artificial intelligence to foster a high-quality and viable healthcare system. This focus on accelerating the development of innovative healthcare technologies drives advancements in data analytics, interoperability, and value-based care solutions.

Cotiviti's expertise extends to serving the retail industry with sophisticated data management and recovery audit services designed to improve business outcomes. The company's approach is rooted in a combination of advanced technology, comprehensive data analytics, and specialized expertise. This synergy allows Cotiviti to provide solutions that address payment accuracy, quality improvement, risk adjustment, and network performance management. Cotiviti's dedication to innovation is further highlighted by its recent technological advancements, such as 360 Pattern Review, which utilizes artificial intelligence to rapidly identify potential healthcare fraud, waste, and abuse, and Zero Hour Alerts, which empowers large retailers to prevent payment errors. With a global team of over 9,000 employees, Cotiviti fosters a collaborative environment where specialized and talented teams work in tandem to ensure operational efficiency and deliver services that exceed industry standards. The company's vision is to enable a high-quality and viable healthcare system, and its mission is to improve this system through its unique blend of technology, analytics, and expertise.

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