Managed Services Executive

About the role...

Are you organised, client‑focused, and keen to build a career supporting customers after go‑live? We’re looking for a Managed Service Executive to join our growing Managed Service team at CP Digital.

About the team…

This role sits within our Managed Service function, supporting our portfolio of managed service clients post‑implementation. You’ll work closely with the Managed Service Lead and wider delivery teams to ensure clients receive a high‑quality, consistent service, helping them get ongoing value from their NetSuite system. .

About the day to day…

The role blends day‑to‑day client support with structured delivery of small enhancements and improvements. You’ll build strong client relationships, develop your system knowledge, and play an important role in maintaining client satisfaction and retention across the Managed Service portfolio.

Day to day, you can expect to:

• Support a portfolio of managed service clients, acting as a key point of contact for day‑to‑day requests
• Log, manage, and progress client tickets through the help desk system in line with agreed SLAs
• Support onboarding of new managed service clients, including knowledge‑transfer activities
• Provide regular updates to clients on progress, timelines, and next steps
• Assist in the delivery of client roadmaps by coordinating tasks and improvement items
• Work closely with consultants and technical teams to ensure smooth and timely delivery
• Support internal process improvements to enhance Managed Service efficiency and consistency
• Support the Managed Service Lead with monthly utilisation reporting
• Contribute to the weekly account management meeting to escalate any issues and concerns, and to suggest service improvements

About you...

At Cooper Parry, we’re in it together. All we ask of our people is that they play all in. You’ll continuously strive to keep learning – whether you’re a trainee or a Partner – and you’ll be brave, stepping out of your comfort zone to tackle new challenges. Above all, be nice. A simple notion, but an irreplaceable part of what makes CP, CP.

You’ll be a proactive, detail‑oriented individual who enjoys working with clients and supporting structured delivery in a fast‑paced environment. You’re comfortable juggling multiple priorities and communicating clearly with both internal teams and clients

In addition to those core values, as a Managed Services Executive you should;

• An engaging, professional personality with a strong customer service mindset and confidence working with clients
• Excellent written and verbal communication skills
• Good organisational skills with the ability to manage multiple tasks and priorities
• A logical, structured approach to problem solving and investigating system issues
• The confidence to work autonomously, with good judgement on when to escalate
• Experience in a managed service, application support, ERP support, or client facing delivery role

Experience with NetSuite or another ERP system is desirable but not essential, as training and support will be provided.

About us...

MacroFin are an award-winning NetSuite Alliance Partner; run by accountants, for accountants. Now part of Cooper Parry - The Rebels of Accountancy, it is an exciting time to be part of this rocket ship.

Launched in 2018, the MacroFin team have looked to flip the Finance ERP model on it’s head, changing the way the systems are implemented. Now boasting a unique finance led approach, resulting in a quicker average go-live, client satisfaction and success.

What do we look like now:

• 40+ team members, including 16 Senior Financial Consultants• Delivered 300+ successful projects for some of the worlds fastest growing and most recognisable brands• Five-time NetSuite Partner of the Year award-winners

Check out our recent achievements:

• Best Companies’No.1 Accountancy Firm & No.30 Best Large Company to Work For in the UK
• Became B CorpCertified in 2023 and we’re still the UK’s largest accountancy B Corp, measuring and improving our impact beyond business for a brighter tomorrow
• Achieved 5 awards at the Inspiring Workplace Awards in 2025: winner in the Large Business category and best in class for inspiring People & Culture, Wellbeing, Inclusion and Employee Experience

What's in it for you?

Our people are the beating heart of our culture. We know that if you love working here, and you’re given the trust and autonomy to work in a way that best suits you, you’ll produce amazing results.

That’s why we offer things like:

• Remote role with occasional travel to Cooper Parry office locations & client sites to collaborate with the team and meet clients• Generous holiday entitlement• Funding for employee training courses for continued professional development• Close-knit, collaborative team who promote the sharing of ideas and innovative technical solutions• Bonus Scheme

Feeling supported and welcomed is such a big part of bringing your whole self to work. As an equal opportunities employer, we’ll work with you to ensure you have everything you need to develop your skills and achieve your best.

Get in touch if you have any questions about our commitment to Diversity & Inclusion or about accessibility/accommodations during your application process.

For the attention of agencies - unsolicited CVs will not be honoured. We will only accept CV submissions for roles briefed to you by our Talent Acquisition team.