Operations Coordinator

Touch, a Conetic Group company, is a disruptive Content Service Provider focused on delivering exceptional onboard experiences for aircraft and the broader transportation industry. Established in 2011, Touch is headquartered in Miami, with an additional main office in Portugal. At Touch, we understand what makes airlines unique and deliver timely, effective solutions to support them in achieving excellence. We’re an agile, young-minded, and service-oriented company, always at the forefront of industry innovation. Our qualified, resourceful, and empowered team breathes respect for airlines, suppliers, and one another.

About the role:

We are seeking an organized and outgoing Operations Coordinator to manage daily operational tasks, ensure client satisfaction, coordinate with labs and hardware suppliers, handle metadata entries, and perform quality checks. The ideal candidate will ensure smooth daily operations, interact effectively with various stakeholders, and prioritize customer satisfaction.

About the responsabilities:

• Handle operational tasks for multiple airline/ground transportation clients;

• Create Purchase Orders per movie/tv title based on technical specs and airline requests to be sent to studios;

• Be very detail-oriented regarding metadata entries for all titles acquired from studio databases;

• Insert metadata/images into Hardware supplier portals;

• Coordinate with Hollywood studios and independent labs for on-time deliveries;

• Handle the downloading and uploading of independent title files for encoding at our lab;

• Track all tasks within the process for each cycle of the client;

• Provide weekly status updates on your client’s responsibilities;

• Occasional travel to meet hardware suppliers.

About you:

• Fluent in English; (Proficiency in Arabic is a plus);

• High school diploma/GED required;

• Familiarity with the technical specifications for Video (VOD) and Audio (AOD) files is preferred;

• Excellent communication skills;

• Excellent organizational and time management skills;

• Proficiency in Microsoft Office package;

• Ability to multitask often and prioritize;

• Self-starter with strong problem-solving skills;

• Experience in the inflight entertainment industry is preferred.

About the benefits:

• Flexible working hours;

• Birthday Leave;

• International team;

• Health Insurance.

Conetic Group is committed to fostering an inclusive and diverse work environment, where all individuals are treated with respect, dignity, and fairness. We believe in providing equal opportunities for employment and advancement, regardless of factors such as race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. This policy sets forth our commitment to promoting equal opportunity and diversity within our organization.