United States onlyThe Systems Engineer is responsible for implementing high quality technology solutions that meet business requirements. Supports planning, design, implementation for data center infrastructure, systems infrastructure and networking infrastructure. Supports the development of network systems as-built documentation and executes hardware/software lifecycle management to include evaluation of products and making recommendations for the acquisition of new products and sun setting of obsolete products. Evaluates change requests that specifically impact the production system.
The Systems Engineer may also supervise, coordinate and/or perform additions and changes to network hardware and operating systems, and attached devices, including investigation, analysis, recommendation, configuration, installation, and testing of new network hardware and software. Provide direct support in the day-to-day operations on network hardware and operating systems including the evaluation of system utilization, monitoring response time and primary support for detection and correction of operational problems. Troubleshoot at the physical level of the network, working with network measurement hardware and software, as well as physical checking and testing of hardware devices at the logical level working with communication protocols. Participate in planning design, technical review and implementation for new network infrastructure hardware and network operating systems for voice and data communication networks. Maintain network infrastructure standards including network communication protocols such as TCP/IP. Provide technical consultation, training and support to IT staff as designated by the government. Diagnose and resolve complex communication problems.
The ideal candidate should be able to demonstrate working knowledge/experience with several of the following concepts or technologies:
• Expert understanding of solutioning (i.e., research, analysis and best practices)
• Expert understanding of distributed systems and both hybrid and cloud native computing
• Proficient in Operating Systems: Linux and Windows
• Proficient with software automation such as Ansible, Chef or Puppet
• Advanced understanding of AWS cloud computing and proficient in AWS offerings (e.g., CLI, EC2, EBS, S3, VPC, Cloud Watch)
• Advanced understanding of virtualization, both using virtual machines and microservices with containers
• Advanced understanding of infrastructure management, including resource optimization, load balancing techniques, and database tuning
• Knowledge to identify changes to optimize system performance
• Knowledge to troubleshoot production problems related to system infrastructure and software application
• Knowledge to diagnose and resolve complex system problems, including ability to analyze system logs, metrics, and telemetry data to identify bottlenecks and inefficiencies
• Experience with central authentication (LDAP/AD) and security
• Knowledge of protocols such as GRE, HTTPS, IP, IPSec, SSH, TCP, UDP, TLS, etc.,
• Familiarity with Agile development, deployment concepts, methodologies and tools
• Exceptional communication skills – ability to communicate well with leadership and technical teams
Key Tasks and Responsibilities
- Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
- Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
- Monitor performance and ensure system availability and reliability
- Monitor system resource utilization, trending, and capacity planning
- Provide Level-2/3 support and troubleshooting to resolve issues
- Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
- Provides cost analyses and executes business case analyses to help the customer make decisions on hardware/software, infrastructure and data center support
- Communicate with vendors and other IT personnel for problem resolution
Education & Experience
- Bachelor’s degree or higher and 10 years of experience
Certifications
- None
Security Clearance
- Candidate must be eligible to qualify for a DHS Entry of Duty background investigation followed by DHS Public Trust Clearance approval
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at hr@cwsc.com
