Customer Sales Representative

CUSTOMER SALES REPRESENTATIVE

Work from home! You provide your own equipment and must have High Speed internet with a minimum of 40 Mbps/sec upload and 40 Mbps/sec download.

WHAT WE ARE LOOKING FOR: As a Customer Sales Representative in Femtech /Wellness, you will be connecting with our valued customers and giving them the best experience possible. We feel that your success is our success! You will have the opportunity to develop into other roles to enhance your career. We are looking for people who are hungry to learn new things, love people, and want to provide world class customer service. Apply now!

WHAT YOU'LL BE DOING:

• Respond to inbound customer inquiries via phone, email, or chat, regarding program related questions.
• Conduct outbound contacts via phone, email, or chat.
• Engage with clients in a friendly and professional manner while actively listening to their concerns.
• Offer support and solutions to customers in accordance with the company's policies and call guidelines.
• Use provided training to provide accurate and detailed information to our valued customers, ensuring clarity and understanding.
• Document all customer interactions and inquiries in the designated service management (CRM) system.
• Identify opportunities for process improvements and contribute to the enhancement of customer service procedures and policies.
• Continuously engage in training and development activities to expand knowledge of client programs, services, and policies.
• Continually look for and suggest process improvements that will benefit our customers.
• Other duties as requested.

JOB QUALIFICATIONS:

• High school diploma or GED required.
• Proven experience in a customer service or contact center environment.
• Strong verbal and written communication skills with exceptional listening and comprehension abilities.
• Ability to effectively communicate with customers in a clear and concise manner.
• Excellent problem-solving and decision-making skills, with the ability to think quickly and offer appropriate solutions.
• Ability to handle customer complaints and difficult situations with empathy and professionalism.
• Proficient computer skills and experience with customer relationship management (CRM) systems or similar tools.
• Strong attention to detail and organizational skills to ensure accurate documentation of customer interactions.
• Ability to handle multiple tasks simultaneously and meet performance targets and deadlines.

Pay Rate: $14 per hour.

We provide Medical, Dental and Vision