Technical Writer – Solution Architecture & Documentation

About the Opportunity

We are seeking a highly technical and detail-oriented Contract Technical Writer to support a multi-phase documentation initiative within a leading enterprise database company. The team recently launched a major platform expansion encompassing end-to-end data and AI solutions for Fortune 100 clients. You will play a critical role in formalizing undocumented customer implementations into reusable solution-ready assets, which are central to onboarding, training, and eventually powering AI-driven automation.

Scope and Duration

• Duration: 3 months

• Scope: 20 hours per week
• Location: Remote
• Start Date: Est July

What You’ll Do

• Collaborate with Subject Matter Experts (SMEs):
  Partner closely with highly technical team members (engineering, solution architects, product leads) to extract deep product and system knowledge—especially from individuals who may not document their work by default.
• Standardize & Streamline Documentation:
  Audit and synthesize existing documentation fragments into standardized, scalable templates that reflect internal best practices and industry conventions.
• Create Solution-Ready Documents:
  Develop a library of high-value, customer-facing technical documents, including:
  • Reference Architectures for Production-Grade Systems
  • Standard Operating Procedures (SOPs)
  • Hardware Architecture Guides
  • Point Solution System Setups
  • Benchmarking & Scale Requirements
    
    
• Perform Gap Analyses:
  Assess existing materials and discussions to identify documentation gaps, ensuring final outputs are complete and capable of supporting AI training and cross-team automation.
• Support AI Enablement:
  Contribute to initiatives focused on scaling knowledge and building artifacts that can support downstream machine learning and AI documentation automation use cases.
• Participate in Strategic Workshops & Offsites:
  Ideally attend a July in-person or virtual offsite with technical leadership to help align on draft templates and document priorities.

Key Qualifications

• 5+ years experience writing technical documentation for enterprise software, data platforms, or developer products.
• Strong grasp of solution architecture, system design, and infrastructure documentation.
• Experience with enterprise IT environments; familiarity with architectural patterns, failover setups, latency considerations, etc.
• Comfort interviewing SMEs and engineers to extract knowledge and synthesize complex systems.
• Proven ability to standardize and templatize across different contributors and source materials.
  
  

Nice to Have:

• Experience with PostgreSQL or similar database platforms
• Background working in companies focused on open-source technologies, cloud infrastructure, or DevOps
• Familiarity with training data prep for LLMs or internal knowledge bots

About Our Client

Our client is a global leader in enterprise open-source database solutions, best known for advancing Postgres-based technologies. With a newly launched data and AI platform, their mission is to help Fortune 100 customers build secure, resilient, and scalable systems. The team is highly technical and solution-focused, working at the cutting edge of database architecture, cloud infrastructure, and AI-driven automation. This role supports their strategic initiative to standardize internal knowledge and streamline technical delivery across high-impact client engagements.