commonsku is revolutionizing the promotional products industry with its platform that empowers branded merch distributors to work smarter. We're a remote-first, community-driven team looking for a Technical Support Manager to lead and elevate our support function.
Requirements
- 2+ years of experience managing a technical or customer support team in a SaaS environment
- 7+ years of software development or technical troubleshooting experience, ideally within SaaS or B2B platforms
- Proven ability to lead and coach both technical and customer-facing roles with empathy and accountability
- Experience implementing support operations, including QA programs, documentation standards, and escalation workflows
- Technical proficiency in PHP, Python, JavaScript, Django or Symfony, React, MySQL, web protocols, and Git version control
- Strong debugging and root-cause analysis skills for production-level issues
- Excellent cross-functional communication and a great sense of humour
Benefits
- Health and dental benefits
- RRSP/TFSA contributions up to $3,000 a year
- Twice-yearly company-wide summits
- Company-wide closure between December 25th and January 1st
- Remote-first culture with in-person experiences
- Delightful team of smart people who are good at what they do
Canada
