Vendor Management Director

About Command|Link

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

Learn more about us here!

This is a 100% remote position open!

About your new role:

CommandLink, a rapidly growing company, is actively seeking a Vendor & Pricing Lead to join our dynamic team. As a part of the Vendor Management Team, The Vendor Management Lead oversees CommandLink’s global vendor relationships, ensuring optimized pricing, performance, and alignment with company goals. This role manages vendor data, negotiates contracts, leads international quoting, and drives process improvements while expanding our global vendor network and building a high-performing team.

Key Responsibilities:

• Lead, mentor and develop a high-performing team, driving collaboration, accountability and operational excellence.
• Manage and maintain accurate vendor information, pricing, and product offerings within CommandLink’s systems and proprietary quoting tools.
• Lead and oversee the negotiation and review of Master Service Agreements (MSAs), ensuring the team secures favorable commercial terms including pricing, payment schedules, service levels, and dispute resolution.
• Direct and govern the maintenance of vendor data within the CommandLink platform, ensuring the team keeps lit building lists, rate cards, and contact information accurate and up to date.
• Lead and manage the international quote process, ensuring accuracy, responsiveness, and adherence to established timelines.
• Research, evaluate, and engage potential new vendors with a focus on international; oversee onboarding to align with CommandLink’s strategic mission and operational standards.
• Act as a primary escalation point for internal teams on vendor-related issues, fostering strong communication and resolution frameworks.
• Establish and maintain regular business review cycles and relationship-building programs with key vendors.
• Own the vendor renewal strategy and execution, directing a team responsible for sales collaboration, vendor negotiations, renewal order processing, deal modeling, and margin performance analysis.
• Expand and manage vendor relationships outside the United States, supporting global growth initiatives.
• Develop and maintain KPI reporting to track vendor performance, internal operational metrics , and process efficiency.
• Recruit, train, and develop team members within the vendor management function.
• Takes on additional responsibilities and projects as needed to support the success of the team and organization.

What you'll need for success:

• 7-10 years of experience in vendor management, procurement, or carrier relations.
• 5-7 years of experience managing a team.
• Must have experience with international telecom vendors.
• Strong negotiation, contract management, and analytical skills.
• Advanced Excel skills, including data analysis, complex formulas, pivot tables, and reporting dashboards.
• Excellent communication and relationship-building abilities across technical and business teams.
• Experience managing vendor data and pricing systems or quoting tools.
• Demonstrated ability to negotiate effectively and build positive relationships.
• Self-motivated with strong research and problem-solving skills.
• Highly organized with acute attention to detail.
• Proven ability to manage multiple priorities in a fast-paced, global environment.
• Strategic mindset with the ability to translate high-level goals into actionable team plans.
• Ability to thrive under pressure, meet deadlines, and adapt to changes.
• Quick learner with a proactive approach to learning new skills and tasks.
• Team player with a respectful and collaborative attitude.

Why you'll love life at Command|Link

Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?

• Room to grow at a high-growth company
• An environment that celebrates ideas and innovation
• Your work will have a tangible impact
• Generous Medical, Dental, and Vision coverage for full-time employees
• Flexible time off
• 401k to help you save for the future
• Fun events at cool locations
• Free DoorDash lunches on Fridays
• Employee referral bonuses to encourage the addition of great new people to the team

Commandlink hires individuals in a number of geographic regions and the pay ranges listed reflect the cost of labor across these regions. The base pay for this position as displayed at the bottom of the job description is a range based on our lowest geographic region, up to our highest geographic region. Pay is based on location among other factors, such as skill-set, experience, and qualifications held.

At CommandLink, we’re committed to creating a fair, consistent, and efficient hiring experience. As part of our process, we use AI-assisted tools to help review and analyze applications. These tools support our recruiting team by identifying qualifications and experience that align with the requirements of each role.

AI tools are used only to assist in the evaluation process — they do not make final hiring decisions. Every application is reviewed by a member of our recruiting or hiring team before any decisions are made.