Senior Product Manager, Security Services

About Command|Link

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

Learn more about us here!

This is a 100% remote position!

About your new role:

Command|Link is looking for a Senior Product Manager to lead the evolution of our high-growth Managed Detection and Response (MDR), Network Detection and Response (NDR), and Extended Detection and Response (XDR) offerings. In this role, you will be the primary architect of the strategy that positions Command|Link as the leading unified SOC-as-a-Service provider for global enterprises. You will sit at the intersection of security technology and professional services, managing the lifecycle of a proprietary ITSM platform that converges Network and Security operations into a single pane of glass.

You will be responsible for defining the product roadmap, managing technical requirements, and ensuring that our dedicated security analyst PODs have the tools they need to achieve world class detection and response times. This is a high visibility, ownership first role where you will operate with autonomy, influence cross functional teams without direct authority, and translate complex security concepts into clear business outcomes. Your decisions will directly impact the security posture of thousands of organizations and drive the next phase of Command|Link’s global expansion.

Key Responsibilities:

• Product Vision and Strategy: Own the long-term vision and roadmap for the Command|Link MDR, NDR, and XDR service lines. Align product goals with broader business objectives, revenue targets, and the evolving threat landscape. Operate with extreme ownership and accountability for measurable outcomes.
• Roadmap Execution: Translate high level strategy into detailed functional requirements and user stories. Collaborate closely with engineering, threat research, and data science teams to deliver scalable, AI powered security solutions. Drive clarity in ambiguous situations and maintain execution velocity in a high growth environment.
• Platform Integration: Oversee the continuous integration of disparate telemetry sources including endpoints, firewalls, servers, and cloud workloads (M365, AWS, Azure, GCP) into our proprietary SIEM/XDR platform. Confidently participate in architectural discussions regarding data modeling, API integrations, and cloud native security.
• Analyst Experience (AX): Partner with our SOC leadership to design and optimize the ORIENT framework. Build features that reduce alert fatigue, automate repetitive triage tasks, and improve the human in the loop decision making process while maintaining operational excellence.
• Performance Metrics and KPIs: Define, track, and report on critical success metrics, including Mean Time to Detect (MTTD), Mean Time to Respond (MTTR), and False Positive rates. Use data driven insights to inform roadmap prioritization and clearly communicate business impact to executive stakeholders.
• Market and Competitive Research: Conduct ongoing analysis of the managed security market. Identify emerging trends in Attack Surface Management (ASM) and Continuous Threat Exposure Management (CTEM) and translate findings into strategic product advantages.
• Go to Market (GTM) Collaboration: Work closely with Marketing and Sales to define target personas, messaging, and product positioning. Act as the primary technical advocate for our security services in customer facing and executive level discussions, simplifying complex capabilities into compelling value propositions.
• Compliance and Security Assurance: Ensure that our security products and services meet or exceed industry standards (SOC 2, HIPAA, GDPR) and support our customers’ regulatory requirements.
• Takes on additional responsibilities and projects as needed to support the success of the team and organization.

What you'll need for success:

• Domain Expertise: 7+ years of product management experience, specifically in cybersecurity. Deep knowledge of NDR, MDR, EDR/XDR, SIEM, or SOC-as-a-Service models.
• Technical Foundation: Strong technical acumen with the ability to participate in architectural discussions regarding data modeling, API integrations, and cloud native security. Familiarity with Syslog, IPFIX, and NetFlow is essential.
• Hands on Experience: Proven track record of delivering successful security products from concept to launch in fast paced, high growth environments. Experience with Agile development methodologies and backlog management tools.
• Certifications: CISM or CISSP certification will distinguish you from the candidate pool.
• Operational Awareness: An understanding of the day to day challenges of SOC analysts and the importance of Analyst Experience (AX) in achieving high fidelity security outcomes. Demonstrated ability to influence cross functional stakeholders, adapt to changing priorities, and communicate effectively across technical and non technical audiences.

Why you'll love life at Command|Link

Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?

• Room to grow at a high-growth company
• An environment that celebrates ideas and innovation
• Your work will have a tangible impact
• Generous Medical, Dental, and Vision coverage for full-time employees
• Flexible time off
• 401k to help you save for the future
• Fun events at cool locations
• Free DoorDash lunches on Fridays
• Employee referral bonuses to encourage the addition of great new people to the team

Commandlink hires individuals in a number of geographic regions and the pay ranges listed reflect the cost of labor across these regions. The base pay for this position as displayed at the bottom of the job description is a range based on our lowest geographic region, up to our highest geographic region. Pay is based on location among other factors, such as skill-set, experience, and qualifications held.

At CommandLink, we’re committed to creating a fair, consistent, and efficient hiring experience. As part of our process, we use AI-assisted tools to help review and analyze applications. These tools support our recruiting team by identifying qualifications and experience that align with the requirements of each role.

AI tools are used only to assist in the evaluation process — they do not make final hiring decisions. Every application is reviewed by a member of our recruiting or hiring team before any decisions are made.