Customer Experience Representative, Change of Service

Comcast is seeking a Customer Experience Representative to provide end-to-end support for customers looking to modify their current services and capitalize on generating new revenue or lines of business. The ideal candidate will have excellent communication and problem-solving skills, and be able to work in a fast-paced virtual environment.

Requirements

• Provide end-to-end support for customers
• Modify current services and capitalize on generating new revenue or lines of business
• Establish and build rapport as a product ambassador
• Accurately and confidently handle various types of customer inquiries
• Illustrate value of products and engage in consultative relationships with customers
• Proactively address all customer needs and advocate for customers
• Complete required coursework and progress to Level Two within 12 months of hire

Benefits

• Base Rate: $16.00/hourly non-negotiable
• 5% quarterly bonus
• Uncapped monthly commissions for meeting sales-related metrics
• Career growth and progression plans