CSGUEST SERVICES AGENT - TURKISH SPEAKING
Columbia Shipmanagement is a leading global provider of integrated ship management services.
·Guest Check-in and Check-out: Greet guests upon arrival, complete the check-in process efficiently, and provide them with information about ship amenities, services, and policies. Handle guest check-outs, process payments, and ensure accurate billing;·Guest Service: Provide exceptional customer service to guests, addressing their inquiries, requests, and concerns promptly and professionally. Offer assistance and recommendations to enhance their onboard experience;·Guest Relations: Foster positive relationships with guests, engaging in personalized interactions, and actively seeking feedback to continuously improve service delivery. Handle guest complaints or concerns in a timely and effective manner, finding appropriate solutions;·Front Desk Operations: Manage the front desk area, including answering phone calls, directing guests to the appropriate ship areas or departments, and maintaining a neat and organized reception area. Handle guest mail, messages, and packages;·Cash Handling: Handle guest payments, process credit card transactions, and maintain accurate cash floats. Reconcile daily transactions and ensure proper documentation and adherence to the ship's financial procedures;·Administrative Tasks: Maintain accurate guest records, update guest profiles, and handle paperwork related to guest check-ins, check-outs, and other front office transactions. Prepare reports and assist with administrative duties as required;·Safety and Security: Adhere to ship safety protocols and emergency procedures within the front office department. Monitor security measures and promptly report any incidents or concerns;·Communication and Collaboration: Foster effective communication and collaboration with other vessel departments, including housekeeping, food and beverage, and deck & engine, to ensure seamless guest experiences and resolve operational issues. Requirements •Previous experience in a Front Desk/Receptionist role, preferably in a luxury ship and/or luxury hotel setting•Fluency in Turkish, English is essential, with excellent verbal and written communication skills for guest interaction. Any additional languages is a plus•Experience in other cruise vessels of similar size (15000 GT/3400 pax) is a plus•Good communication and interpersonal skills to interact with passengers. And the ability to remain calm and composed under pressure•Strong organizational and multitasking abilities, with a good sense of prioritization and attention to detail•Knowledge of front office operations, including check-in, check-out•Familiarity with shipboard property management systems and other front office software’s, including Otalio and MXP is a plus•Flexibility to work in a 24/7 operational environment, with rotating schedules.
Documentation Requirements •Valid Passport Valid Seamans Book STCW Certification
Contract length: 6-months on/ 2-months offEmbarkation: 1st week of June 2025
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Job type
Full Time
Experience level
Entry-level
Location requirements
Hiring timezones
Turkey +/- 0 hoursAbout Columbia Shipmanagement
Learn more about Columbia Shipmanagement and their company culture.
Columbia Shipmanagement is a leading global provider of integrated ship management services. The company was established to deliver high-quality maritime solutions to ship owners and operators. With a strong emphasis on safety, efficiency, and environmental stewardship, Columbia Shipmanagement has developed a comprehensive range of services that cater to the needs of the shipping industry.
Our headquarters are located in Limassol, Cyprus, and we operate across multiple key maritime locations worldwide. Our team of experts is dedicated to ensuring that vessels are managed to the highest standards, promoting operational excellence through innovative solutions and advanced technology. Columbia Shipmanagement values its commitment to enhancing the shipping industry, while prioritizing the well-being of its employees and stakeholders.
CSColumbia Shipmanagement
Company size
201-500 employees
Chief executive officer
Nicolas R. Papageorgiou
Markets
Employees live in
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