Workday Student, Engagement Manager

Responsibilities:

• Lead and govern complex,multi‑phaseimplementations across Australianand New Zealandhigher education institutions, ensuring alignment to agreed outcomes and delivery standards,includingend-to-end accountabilityforscope, schedule, budget, quality, risk management, decisionsupportand executive-level reporting.

• While leading initial HCM and Finance deploymentsforhigher educationclients, ensure the student deploymentmethodologyis aligned and implementation-ready forsubsequentWorkday Student delivery.

• Act as a senior functionalprocessleader across Workday Student areas including Recruiting & Admissions, Student Records, and Academic Advising

• Guide solution designata high-levelto align institutional policies, student lifecycle processes, andfuture‑stateoperating models

• Oversee thatsolutions reflect Australian higher education regulatory, reporting, and compliance requirements

• Actively contribute to the growth of the Workday Student practice through knowledge sharing, capability development, and thought leadership

• Become an expert in Workday's Implementation Methodology and use it on all engagements.

• Work with the client project manager to identify/resolve all issues that couldimpactproject scope and/ortimeframes.

• Assistin the transition of the client from professional services to product support.

• Serve as thefirstescalation point and trusted advisor for university stakeholders

• Facilitate executive steering committees, design authority forums, and delivery assurance checkpoints, including support for Workday Delivery Assurance Reviews

• Lead, mentor, and developcross‑functionaldelivery teams, including functionaland technicalconsultants andchangeworkstream leads

• Support business development activities, including solution shaping, proposals, and client pursuits

Skills & Requirements:

• Significant senior operational leadership experience withintheAustralian higher educationsector, with accountability for one or more student administration functions(e.g. Admissions, Enrolment, Student Records, Academic Progression, or Student Finance). Responsibility for policy, process, service delivery, and staff leadership.

• Demonstrated understanding of theend‑to‑endstudent lifecycle and its intersection with academic policy, governance, and institutional strategy.

• Deep, practical knowledge of Australian higher education regulatory, compliance, and reporting obligations including TCSI,CSP andHELP Loan administration(including workingeCAFprocessknowledge), TEQSA, ESOS(including PRISMSprocess knowledge)andASQA.

• Proven experience translating institutional policies, academic regulations, and operational practices into scalable system and process designscoupled with a strongappreciation of the operational impacts of system change on students, staff, and facultieskeepingservice quality and student experienceat the centre.

• Hands‑onexperience leading or sponsoring major student system implementations or transformationsis preferred(e.g. SIS replacement, digital admissions, enrolment modernisation), ideally including Workday Student or comparable SaaS/ERP platforms.

• Bachelor's degree or equivalent experience7-10years of experienceleadingstudent administration workstreams in an operational capacity (Admissions, Enrolment, Records, Student Financials).

• PreviousWorkday experiencestronglypreferred but notrequired.

• Advanced knowledge of Microsoft Office suite, particularly Microsoft Excel and PowerPoint

• Minimal travelrequired, but must be willing to travel on-site if needed

• Workday certifications desired but notrequiredif significant client-side experience exists including subject matterexpertisein one of the required functional areas