United States onlyTitle: Poker Operations Generalist
Location: Remote
About CoinPoker
Welcome to CoinPoker, the innovative crypto-poker platform where advanced blockchain technology meets the thrilling world of online poker. At CoinPoker, we are revolutionizing the poker experience by offering fast, secure, and transparent gameplay. With recent substantial investment, we are poised to take over the online crypto-poker space and are expanding our team to support our growth.
The Opportunity:
We are looking for a Poker Operations Generalist to support the day-to-day delivery of cash games, tournaments, satellites, and promotional features across the poker room. This role sits at the centre of execution and coordination within the Poker Room Management (PRM) team, helping ensure schedules, promotions, and configurations are deployed accurately and on time.
Key Responsibilities:
Support deployment of tournaments, satellites, cash game configurations, and in-client promotional mechanisms using internal poker room tools.
Assist with execution of marketing requests, including CRM activity, leaderboards, and other client-side promotional features.
Build working coverage across PRM tools and systems alongside existing owners.
Document operational workflows, setups, and configuration standards in an internal PRM wiki to reduce single-point knowledge dependencies.
Support monitoring and deployment across cash game formats, including specialist modes such as Short Deck and All-in or Fold.
Track competitor schedules, formats, and promotions to support ongoing improvements to the poker offering.
Assist with rollout and integration of new formats, features, and promotional mechanics as they are introduced.
Help coordinate promotion, schedule, and feature-related workstreams within the PRM planning cycle, improving visibility across timelines and dependencies.
Support maintenance of back-office configurations across tournaments, tickets, rake structures, blinds, and templates.
Identify configuration risks, setup gaps, and delivery dependencies early so they can be addressed before impacting releases.
Highly Desired Knowledge and Experience:
Bachelor’s degree or equivalent experience in any discipline.
Excellent understanding of online poker formats, player behaviour, and the differences between cash games and tournaments.
Experience using spreadsheets (Google Sheets or Excel) for tracking, organisation, and basic analysis.
Strong attention to detail, particularly when working with schedules, configurations, and operational processes.
Clear written communication, especially when documenting workflows, setups, and internal procedures.
Comfortable working independently, managing structured tasks, and following planning timelines.
Interest in poker operations, promotions, and how player behaviour and product features affect performance.
Willingness to learn internal tools, operational workflows, and new areas of responsibility as the team grows.
Nice to have requirements:
Experience working with back-office tools or operational systems in an online gaming or product environment.
Familiarity with poker ecosystem concepts such as rake structures, liquidity, satellites, or player segmentation.
Experience supporting promotions, schedules, or live product features in an operational or coordination role.
Comfort working with competitor tracking, market comparisons, or structured internal reporting.
Exposure to CRM tools or in-client promotional features such as leaderboards or event-based rewards.
Experience using AI tools (e.g. ChatGPT) to support documentation, analysis, or workflow efficiency.
Interest in online poker, crypto, gaming platforms, or live service product environments.
What We Offer:
Competitive salary and performance-based bonuses.
Opportunity to work with cutting-edge technology in the blockchain and online gaming industry.
Flexible working hours and the ability to work fully remotely.
A collaborative and inclusive team culture.
Professional development opportunities and career growth within a rapidly evolving company.
