COEngagement Lead
Codvo.ai is a technology company that offers AI-driven solutions for enterprises and startups, specializing in software development and cloud services.
Roles & Responsibilities Client Collaboration: Work closely with internal teams, including Sales, Delivery, Recruitment, and Marketing, to ensure seamless client experiences, driving both customer adoption and success. Relationship Management: Sustain high levels of customer satisfaction (CSAT) and Net Promoter Score (NPS) throughout the customer lifecycle by maintaining strong relationships. Strategic Communication: Manage communications with clients and internal stakeholders up to the CxO level, ensuring clear expectations and transparency regarding performance, governance, finances, and issues. Contractual Oversight: Oversee all legal and contractual requirements including Master Service Agreements (MSAs) and Statements of Work (SOWs), collaborating with customers on necessary amendments and approvals. Risk Management: Proactively anticipate, mitigate, and manage risks to both the company and clients, ensuring smooth project delivery. Governance Process Execution and Improvement: Execute Engagement Governance Process (EGP) and contribute to the enhancement of EGP to bolster customer success. Requirements Education: Bachelor’s degree in Computer Science or an MBA is preferred. Industry Experience: Mandatory previous experience in the Software Services or IT industry, focusing on sales and business development. Skills: Strong verbal and written communication skills. Proficient in managing complex projects and multitasking. Proficient in Microsoft Word, Excel, and PowerPoint. Shifts: Must be comfortable working in US shifts.
Location: Pune / RemoteWork Timings: 6 PM to 3:30 AM (Monday-Friday)Experience: 3-5 years
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About the job
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Job type
Full Time
Experience level
Senior
Manager
Location requirements
Hiring timezones
India +/- 0 hoursJob categories
Skills
Client EngagementRelationship ManagementStrategic CommunicationsContractual AgreementsRisk ManagementMicrosoft WordMicrosoft ExcelMicrosoft PowerPointSoftware DevelopmentITSalesBusiness DevelopmentProject ManagementMultitaskingCustomer Satisfaction.NETCustomer CollaborationContractual OversightGovernance Process Development
About Codvo.ai
Learn more about Codvo.ai and their company culture.
Codvo.ai is a pioneering company specializing in artificial intelligence, cloud computing, and UX development. Founded in 2019 and headquartered in Plano, Texas, Codvo.ai aims to empower enterprises and start-ups alike in achieving digital transformation. The company focuses on building remote tech teams that create high-performing software across various industries.
At Codvo.ai, the team is dedicated to leveraging cutting-edge technology and innovative solutions that not only tackle complex business challenges but also enhance operational efficiency. They provide a wide range of services tailored to meet diverse sector needs, including healthcare, finance, legal tech, and retail, establishing themselves as a trusted partner in a competitive business landscape. With a high Net Promoter Score from clients and employees, their commitment to delivering exceptional service and fostering collaboration is evident. The continuous innovation and technological adaptation that Codvo.ai offers reinforce their leadership in driving enterprise-level digital solutions, making them a sought-after choice for companies looking to explore the potential of AI and cloud technologies.
COCodvo.ai
Company size
51-200 employees
Founded in
2019
Chief executive officer
Amit Verma
Markets
Employees live in
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