Payor Relations Manager

Change people’s lives and love what you do! Cochlear is the most recognized brand in hearing health care.

Manager, Payor Relations

Change people’s lives and love what you do! Cochlear is the most recognized brand in hearing health care.

About the role

Cochlear is helping people hear, and be heard, all over the world. Come be a part of our amazing mission! If you have experience manages and coordinates payor contracting, enrollment, and credentialing functions across Medicare, Medicaid, and commercial payors, this is a fantastic opportunity to join the global leader in implantable hearing devices! This role offers a hybrid or remote work environment dependent on place of residence.

The Manager, Payor Relations manages and coordinates payor contracting, enrollment, and credentialing functions across Medicare, Medicaid, and commercial payors. This role ensures policies and processes support organizational strategy, compliance, and patient access. The manager serves as the primary point of escalation for payor-related issues, oversees operational performance, and leverages data insights to optimize workflows. Additionally, this position leads cross-functional collaboration with reimbursement, finance, operations, and compliance teams to drive efficiency and continuous improvement.

Key Responsibilities

• Manage and oversee payor contracting, enrollment, and credentialing activities to support patient access and business objectives.
• Implement policies and procedures that ensure compliance with regulatory and payor requirements.
• Serve as escalation point for complex payor-related issues, providing resolution and guidance to supervisors and staff.
• Analyze operational and performance data to identify trends, monitor outcomes, and present findings to leadership to inform strategic decisions.
• Collaborate with reimbursement, finance, operations, and compliance teams to align payor activities with organizational goals.
• Lead process improvement initiatives to enhance efficiency, accuracy, and compliance across payor functions.
• Develop and maintain relationships with payors to support contracting and enrollment objectives.
• Provide leadership, coaching, and development for supervisors and staff to promote operational excellence and professional growth.

Key Requirements

To add value to Cochlear in this role you'll be able to meet and demonstrate the following knowledge, skills and abilities in your application and at interview:

• Bachelor’s degree in business, healthcare administration, or related field OR equivalent work experience
• 5+ years of experience in payor contracting, payor relations, or managed care within the healthcare industry.
• 2+ years of direct people management experience.
• Demonstrated success negotiating and managing contracts with Medicare, Medicaid, and commercial payors.
• Strong knowledge of healthcare reimbursement, benefit structures, credentialing, and compliance requirements.
• Experience with payor enrollment and credentialing processes.
• Advanced analytical skills with the ability to interpret data and generate actionable insights.
• Excellent written and verbal communication skills, including the ability to present to senior leadership.
• Proficiency with Microsoft Office Suite and relevant business technology platforms.

Total Rewards

In addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits.

• Pay Range in the United States: $126,000 - $135,000 based upon experience, as well as an annual bonus opportunity of 15% of base salary. Exact compensation may vary based on skills, experience, and location.
• Benefit package includes medical, dental, vision, life and disability insurance as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance.

Who are we?

Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind – thinking about their needs.

For this reason, our products, services and support will continue to evolve and improve. We are by our customers’ side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives and working in an organization where they can be part of bringing the mission to life each day.

Learn more about what our employees are saying about working at Cochlear:

What makes Cochlear a great place to work?

What excites you most about Cochlear's future?

Physical & Mental Demands

The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to be in a stationary (seated/standing) position; utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information. May be asked to occasionally transport/move up to 30 pounds, depending on the position. Specific vision abilities required by this job include ability to adjust focus. The individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures and processes to customers (whether internal or external). Influence, organization/classification of information and planning are also required.

The work environment is a home/office environment. This is representative of the environment an individual may encounter while performing the essential functions of this job.

Apply now by completing your application form online. Applicants must meet the job specific application criteria to be considered. Visit our careers site at www.cochlear.us/careers to learn more.

Cochlear Americas is an Equal Opportunity Employer. We will provide reasonable accommodations for qualified individuals with disabilities. If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2549.

Deadline to apply is February 15, 2026