Philippines onlyWe're looking for a remote Technical Support & Dispatch with 2+ years of experience in technical support. Experience with ticketing systems and documentation is essential. The role involves managing support tickets, troubleshooting client issues, and documenting solutions.
Requirements
- 2+ years of experience in technical support
- Experience with ticketing systems and documentation
- Strong understanding of Windows and Mac operating systems, networking concepts, and common IT hardware
- Proficiency in troubleshooting software and hardware issues remotely
- Familiarity with remote access tools (e.g., TeamViewer, LogMeIn, or similar)
- Excellent communication and problem-solving skills
- Ability to work independently and manage time effectively in a remote environment
Benefits
- Competitive salary
- Medical and dental insurance (with free dependent coverage!)
- Group life insurance for peace of mind
- Paid time off (PTO) – Because work-life balance matters
- Outstanding career growth opportunities – Learn, advance, and develop your career
- Free meal for onsite employees
