Billing Manager

WISE Digital Partners is Hiring a Billing Manager!

Location: Remote
Schedule: Full-Time
Pay Rate: $50,000 – $60,000 per year + up to 20% performance bonus
Employment Type: Full-Time

Overview

WISE Digital Partners is a high-growth, fully remote digital marketing agency providing strategy, technology, and services to small and mid-sized businesses ready to scale.

Founded in 2019, WISE has been recognized on the Inc. 5000 list multiple years in a row and has earned numerous awards for innovation and client success. Our proprietary platform, NEST™, powers our integrated marketing ecosystem and drives measurable business outcomes.

As we continue to grow, operational discipline and financial clarity are critical. The Billing Manager will play a key role in protecting revenue, enforcing contractual payment terms, and building scalable billing processes across the organization.

Responsibilities

• Own and manage all recurring client billing, subscriptions, and invoices
• Ensure billing aligns with signed proposals, SOWs, SLAs, and service start dates
• Oversee ACH and credit card payments through Stripe
• Monitor failed payments, manage retries, and reconcile payments against invoices
• Enforce company billing policies and payment terms
• Escalate delinquent accounts appropriately and professionally
• Serve as the primary point of contact for billing inquiries and adjustments
• Partner cross-functionally with Sales, Account Management, and Leadership to ensure billing accuracy
• Monitor outstanding balances and identify risk patterns to reduce revenue leakage
• Maintain and improve billing SOPs, documentation, and internal best practices

Requirements

• 5+ years of experience in billing, finance operations, or revenue operations
• Direct ownership of billing (not just assisted)
• Experience with recurring or subscription-based billing models
• Experience handling disputes, chargebacks, collections, or payment failures
• Experience managing ACH and credit card payments
• Strong working knowledge of Stripe or similar payment platforms
• Strong understanding of subscriptions, retainers, and scope-based billing
• High attention to detail with the ability to quickly spot inconsistencies
• Strong written communication skills for client-facing billing conversations
• Ability to enforce policies confidently without escalating conflict unnecessarily
• Comfortable working cross-functionally with Sales, Account Management, and Leadership
• High level of discretion and professionalism

Nice to Have

• Agency or professional services experience
• Experience billing against SOW and SLA-driven agreements
• Familiarity with ACH mandates and recurring subscription models
• Experience handling payment failures, disputes, and escalations

Benefits

• 80 hours of PTO accrued annually, plus paid holidays
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan with company match (eligible after 12 months)
• On-the-job training
• Growth opportunities
• No weekend work
• Remote-first work environment