United States onlyWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What You’ll Be Doing
You will be joining the Change & Process Management Team within Client Operations. As a Consultant, Change & Process Management, you will be responsible for helping drive key & complex regulatory initiatives, improve the efficiency of the group through lean & operational excellence best practices; as well as for leading high impact technological enterprise projects, ensuring they are implemented on time, within scope and sustained. You will partner with support groups to ensure that the teams have the right tools; from process, to technology, to enable strategies.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How You’ll Succeed
- Process Improvement- Identify and leverage best practices in partnership with operations to improve and standardize productivity opportunities through the elimination of waste in the process; improving our business process management culture. Leverage lean & operational excellence frameworks, tools and best practices to provide in-depth consultation and strategic advice on all areas of improvement and sustainment activities. Provide value-add consulting to leaders and senior management on an ongoing basis.
- Consulting Approach- You are able to consolidate and present information in a simple and crisp impactful way to get approval for proposed changes. You are able to facilitate work sessions with different stakeholders to be able to extract key information that will be leveraged for finding efficiency opportunities. You are able to analyze unstructured information and present it to give meaningful insights to different levels of audience.
- Project Management- Lead high impact projects by leveraging project management best practices. Be able to implement initiatives in time, within scope by working with stakeholders, ensuring sustainment after implementation and impact mitigation by understanding the change thoughtfully.
- Influence without Authority- Use available insights to influence actions and outcomes of projects & initiatives. Work with stakeholders to create buy-in and reduce resistance to change; proactively identify risk, concerns and gaps on recommendations to be implemented and look at possible mitigation to make sure change lands effectively. Build and strengthen relationships with key stakeholders that have an influence on the outcome of implementations.
Who You Are
- You're driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
- You can demonstrate experience in dealing with mortgages, real estate secured and unsecured applications. You have excellent proficiency with computer software such as Microsoft Word, Excel, PowerPoint and SharePoint.
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
- You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
- You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information with impact.
- You're digitally savvy. You seek out innovative solutions and embrace evolving technologies.
- Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
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