Construction Claims Liaison

Work Model: Remote Position type: Full time - salary

We’re a team of employees passionate about delivering best-in-class customer service in Integrity, relationships, and excellence are at the heart of everything we do. Our employees fully utilize their talents and bring their best selves to work. We believe who you are is just as important as what you do! By joining the team as a Construction Claims Liaison, you’ll be the primary contact for construction claims - delivering trusted expertise, clear communication, and proactive support to insureds, agents, and internal partners.

Key Responsibilities of the Role Leadership and Culture

• Supports both operational teams and senior management by providing technical claims expertise, transparent communication, and proactive risk management
• Serves as the primary communication channel between internal and external stakeholders
• Ensures all claims are reported, managed, and resolved effectively and in accordance with policy terms

Claims Management

• Acts as the primary liaison between underwriting, claims team, loss control, actuary, insureds, and agents.
• Assists insureds with filing claims accurately and promptly, with all required documentation (e.g., loss reports, invoices, photos, incident reports
• Assist insured with providing supporting evidence (e.g., contracts)
• Track and monitor claim status, reserve, and payments. Escalate any delays or disputes as necessary
• Supports site visits, inspections, and meetings between Underwriting, Loss Control, and Claims
• Assist with review and interpretation of policies to confirm coverage applicability and in evaluating liability when needed

Construction Liaison

• Acts as the primary contact regarding construction claims inquiries from underwriters, agents, and insureds, ensuring high levels of satisfaction and prompt resolution of concerns
• Provides insights and feedback internally (e.g., Claims, Loss Control, and Underwriting) and externally (e.g., Insureds and Agents) on construction accounts.
• Collaborate with both internal and external partners on initiatives and projects that enhance Central’s value chain and competitive advantage within the Construction sector
• Provides support to on-site meetings with clients to perform claim reviews, deliver training, share industry updates, and work with loss control teams to mitigate loss frequency and severity
• Facilitates the onboarding process for new accounts by explaining claims procedures, defining roles, and establishing communication channels
• Participates in pre-renewal account reviews and pre-inspection surveys of potential new clients, and addresses escalated agent and client service needs, serving as a dedicated liaison to large account clients
• Partners closely with Underwriting, Loss Control, and Distribution teams to create customized solutions that meet clients' unique needs
• Cultivates strong relationships with insureds, agents, and internal teams to foster a collaborative culture and drive service excellence
• Builds on Construction expertise through attendance at webinars, seminars and other industry events. Brings back knowledge gained externally to internal business partners through emails, training and/or a newsletter
• Assist Loss Control in completing claim trend analysis to include: generating and analyzing loss run reports, identifying claim frequency, severity, and trends
• Reviews claim files to identify coverage gaps and lessons learned, sharing insights with Loss Control and Underwriting, and highlighting effective risk management strategies that reduced claim severity
• Identify recurring causes of loss and in conjunction with Loss Control, propose corrective actions or process improvements to insureds for claim prevention strategies
• Assist actuarial team to ensure accurate claims reserves on book of business
• Provide input to underwriters and agents during policy reviews and renewal discussions

Required Qualifications

• Bachelor’s degree in Business Administration, Risk Management related field and 4 years of insurance experience including the handling of high complexity, high severity claims including construction
• Or 6 years of insurance experience including the handling of high complexity, high severity claims including construction
• Valid Driver’s license

Preferred Qualifications

• Experience in complex coverage analysis and significant large loss evaluations
• Achieved or working toward CRIS (Construction Risk Insurance Specialist) designation

Knowledge, Skills, and Abilities

• Excellent written and verbal communication skills including the ability to convey technical information clearly and effectively, presentation, and influence skills
• Knowledge of Claims, Underwriting, Loss Control, and Actuarial functions
• Ability to think analytically about business problems, make recommendations and propose solutions
• Advanced claims negotiation and resolution skills; Advanced knowledge of insurance and claim handling principles
• Ability to travel to assigned agents, conferences, etc. including overnight
• Possess a positive, professional, cooperative, and quality-conscious service attitude
• Ability to professionally interact with our customers
• Ability to understand Central Insurance’s policies and processes

Total Rewards Central establishes base pay based on several factors including labor market data and an evaluation of candidate qualifications relative to role requirements. Base pay is one component of a comprehensive total rewards package designed to support employees’ financial, health, career, and retirement objectives. Central provides extensive health and wellness benefits to promote flexibility, work-life balance, and long-term financial security. For more information, see Central Insurance Benefits

Work Authorization Central will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer It is the policy of Central that all recruiting, hiring, training, compensation, overtime, job classification and assignment, facilities, promotions, transfers, employee treatment and all other terms and conditions of employment shall be maintained in a manner which will not discriminate against any person because of race, color, age, sex, national origin, ancestry, religion, marital status, military status, or disability. The applicant should respond to questions on this application in a way that will not divulge such information.