Service Desk Analyst - Inbound Team (AUS)

We are Hexicor, a dynamic national technology leader headquartered in Brisbane, Queensland, deeply committed to reshaping the Australian ICT landscape. Our journey is built on the rich histories of Azentro, established in 1992, and Calibre One. In 2022, Azentro acquired Calibre One, a renowned ICT Managed Services provider with strong expertise in Cyber Security. Today, we operate as Hexicor, unifying the strengths and legacies of these two respected entities to offer a comprehensive and enhanced suite of technology solutions. Our core values – Integrity, Collaboration, Innovation & Creativity, Service Excellence, and Sustainability – guide every aspect of our operations as we strive to advance industry standards and deliver exceptional service to our clients across Australia.

At Hexicor, we pride ourselves on bringing people and technology together. Our team of over 80 skilled professionals, located across Queensland, South Australia, and the Northern Territory, is passionate about delivering a diverse range of solutions. We specialize in Unified Communications, Mobility, Data & Networks, IT Services, and Cyber Security. We work closely with our customers, evaluating their unique needs and implementing effective systems based on a preferred range of quality products and services. This allows them to focus on their core business, enhancing productivity, profitability, and customer service. We are proud to be a Telstra Business and Enterprise Partner, and partner with other leading technology providers like Microsoft, Fortinet, Mitel, and Cisco to deliver tailored, whole-of-business solutions. Our commitment extends beyond metropolitan hubs like Sydney and Melbourne, as we aim to be a beacon of innovation and excellence for businesses throughout Australia, helping them navigate the complexities of the digital world and achieve their strategic goals.