Residuals Manager

Residuals Manager Needed

Celero Commerce is seeking a Residuals Manager to lead and evolve partner and direct salesforce payout operations across our merchant services platform. This role owns the accuracy, transparency, and scalability of recurring residual payments while advancing the underlying systems and workflows that support them. This is an operating leadership role at the intersection of Finance, Systems, and Customer Experience. The Residuals Manager will reduce manual processing, strengthen controls, and define how residuals function within our proprietary merchant services operations platform - delivering a payout experience that is precise, transparent, and scalable.

Responsibilities:

• Own the Engine
  • Run the monthly residual cycle end-to-end - validation, calculation, reconciliation, approval, and release
  • Ensure payouts align with contractual terms and revenue-share models
  • Deliver accurate, on-time statements with clear supporting detail
• Optimize the System
  • Own residual operations within our proprietary merchant services operations platform, ensuring it operates effectively and as designed
  • Translate complex compensation structures into scalable, auditable processes
  • Partner with Product and Analytics to improve automation, reporting, and self-service
  • Build a disciplined operating cadence and reporting structure
• Drive Automation & Discipline
  • Eliminate manual touchpoints through workflow design and automation
  • Implement validation, reconciliation, and approval controls
  • Establish SOPs, SLAs, and KPI tracking (accuracy, disputes, resolution time)
  • Resolve recurring issues at the root cause
• Elevate the Experience
  • Improve payout transparency and statement clarity
  • Reduce disputes through cleaner economics and proactive communication
  • Serve as escalation point for complex payout issues
• Lead
  • Support the development and success of team members within the residuals function

Experience & Requirements:

• 5+ years in residuals, partner payouts, or incentive compensation
• Direct ownership of recurring, variable payouts tied to revenue or contracts
• Experience improving or scaling payout systems (automation, workflow design, or implementation)
• Strong analytical capability (Excel required; BI/SQL a plus)
• Experience building controls, reconciliations, and documentation
• Team leadership or mentorship experience
• Merchant acquiring economics (ISO/agent, referral, direct sales models) preferred
• Experience working with Product, Analytics, or Engineering teams preferred
• Familiarity with processor reporting and fee-level revenue components preferred

Reports to: VP of Accounting

Start date: Immediate

Employment type: Full-time; Exempt

Compensation: $80,000 - $100,000

Benefits: We provide a comprehensive benefits package including health insurance, dental, vision, life insurance, identify theft protection, paid time off, and 401k (4% match)

To learn more about our company, please visit Celero Commerce LinkedIn or Facebook pages:

Celero Commerce provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please Note: Celero Commerce participates in E-Verify and performs background checks on all new hires. We will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS), with information from each new employee’s form I-9 to confirm work authorization.